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- Employment type
- Full-time
- Experience level
- Mid-level · 3+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Associate
- Application method
- Direct apply is available
Job summary
Manage relationships with 3–4 client partners, conduct regular check-ins, and support account retention, growth, and upselling. Coordinate campaign workflows and quality assurance, analyze performance, present actionable insights, and collaborate with internal teams to improve campaign outcomes and processes.
Job details
We are looking for an Ad Operations Specialist to support a leading client in the digital advertising space. This is a hybrid role combining Ad Operations, client relationship management, campaign management, and performance analysis. You will work closely with client partners and Ad Operations teams to manage workflows, resolve campaign-related issues, provide insights, and support campaign success. Key Responsibilities Manage 3–4 client partners and build strong relationships. Conduct regular client check-ins and provide proactive recommendations. Support account retention, growth, and upsell opportunities. Coordinate between clients and Ad Operations teams. Manage campaign tickets, QA deliverables, and workflow processes. Support Direct IO, Programmatic, and Self-Serve campaigns. Analyze campaign performance data and identify optimization opportunities. Present campaign insights and reporting aligned with client goals. Collaborate with Product, Marketing, and Engineering teams. Help improve workflows and documentation. Requirements 3+ years of experience in Ad Operations, Customer Success, Account Management, or a similar client-facing role. Strong client communication and relationship-management skills. Strong problem-solving and analytical abilities. Ability to manage multiple workflows and shifting priorities. Experience with digital advertising is preferred, particularly Direct IO, Programmatic, or Self-Serve. Ability to turn campaign data into actionable insights.
What you’ll do
Manage relationships with 3–4 client partners, conduct regular check-ins, and support account retention, growth, and upselling. Coordinate campaign workflows and quality assurance, analyze performance, present actionable insights, and collaborate with internal teams to improve campaign outcomes and processes.
Requirements
Requires 3+ years of experience in Ad Operations, Customer Success, Account Management, or a similar client-facing role, along with strong communication, relationship-management, analytical, and problem-solving skills. Candidates should be able to manage multiple priorities and turn campaign data into actionable insights; digital advertising experience, particularly with Direct IO, Programmatic, or Self-Serve campaigns, is preferred.
Listed skills
- Problem solving · Preferred
- Data analysis · Preferred
- Reporting · Preferred
- Campaign Management · Preferred
- Upselling · Preferred
- Client Relationship Management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Ad Operations
- Client Relationship Management
- Campaign Management
- Campaign Performance Analysis
- Client Communication
- Account Retention
- Upselling
- Campaign Quality Assurance
- Workflow Coordination
- Direct IO Campaigns
- Programmatic Advertising
- Self-Serve Campaigns
- Data Analysis
- Campaign Optimization
- Reporting
- Problem-Solving
Job areas
- Marketing
- Customer Service & Support
- Data & Analytics
- Sales