CUSTOMER SUPPORT ADMINISTRATOR

Location: Owen Sound, OntarioType: In the OfficeTroy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program! This posting is for a current vacancy* Troy Life & Fire Safety Ltd. is currently looking for a Customer Service Specialist/Administrator to join our head office team in Owen Sound! The ideal candidate will be someone with proficient organization and communication skills and a proven ability to prioritize tasks in a fast-paced environment who is committed to providing the best support possible to ongoing objectives of the company. Responsibilities Receive, enter and process orders for fire system projects from Troy’s National branches with minimum delay Coordinate with project managers to verify order status, progress billing milestones, lead times, and back‑order updates, while assisting in resolving discrepancies, shortages, and returns Receive and process telephone, email messages and delivery related queries in a courteous and professional manner. Process change orders as required to initiate appropriate action Work with Finance team to resolve issues that may arise Work directly with Fire Alarm System Design/Drafting and Quotes Specialists as an intermediary when questions arise Initiate procedures necessary to locate short or lost shipments Produce packing slips and coordinate shipping arrangements Initiate and process R.M.A.’s as required and handle warranty questions Establish and follow the required follow up procedures to ensure all delivery commitments are met throughout all departments Manage backlog reports monthly with branch contacts Develop and maintain good working relationships with customer service team, suppliers, and other stakeholders within the business Other related duties as assigned Qualifications 3+ years' working experience in office administration Experience in a project administration environment is considered an asset Post-secondary education in Business Administration or a related field considered a strong asset Well-developed interpersonal skills and the ability to problem solve Strong oral and written communication skills Previous customer service experience required Accurate keyboarding skills are essential Ability to assess accuracy and completeness of source documents and information Demonstrated ability to adapt to change in processes and learn new product Ability to multitask and strong time management skills Why Work with Troy? Troy Life & Fire Safety Ltd. offers an excellent compensation package and a comprehensive benefits program, including paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both. Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005

The role involves processing orders for fire system projects and coordinating with project managers to verify order status and resolve discrepancies. The administrator also manages shipping arrangements, handles warranty questions, and maintains relationships with stakeholders.

Candidates need at least 3 years of office administration experience and previous customer service experience. A post-secondary degree in Business Administration is considered a strong asset.

• Paid Sick Time • Comprehensive Benefits Program

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred

Identified from the job description. Confirm important requirements above.

• Office Administration
• Project Administration
• Customer Service
• Order Processing
• Time Management
• Interpersonal Skills
• Problem Solving
• Written Communication
• Oral Communication
• Keyboarding
• Multitasking
• Organization

• Customer Service & Support
• Administrative
• Construction
• Security & Safety
• Logistics

Minimum education

College diploma

Minimum experience

2+ years

Apply by

Sep 4, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level