Guest Services Agent - Harrison Hot Springs - Part Time

Job summary

The Guest Services Agent manages daily front desk operations, including handling reservations, guest arrivals, and departures. They are also responsible for maintaining financial records, processing payments, and ensuring a welcoming environment for all guests.

Job details

Create exceptional experiences in remarkable destinations What we offer True Key Hotels & Resorts provides competitive employment packages for its team members, including competitive wages, employee discount programs, referral bonuses, flexible hours, bonuses, health benefits, birthday and anniversary celebrations, on the job training and great opportunities for advancement. Summing it up The Guest Services Agent is a hospitality pro. They are responsible for various interactions with guests, including preparing charges, keys, receiving payments and managing reservations. Guest Services Agent's are responsive and encourage a welcoming, solutions-focused environment for our guests. What you'll be doing * Oversee the day-to-day operations of the front desk. * Take reservations, package bookings, guest arrivals and departures in a professional manner. * Enter data, maintain records and launch reports and financial statements. * Foster a success oriented and accountable environment. * Be knowledgeable of industry partners to offer a variety of service options to our guests. * Record day to day financial transactions and complete posting process. Who you are * Previous hospitality or customer service experience is an asset. * Minimum one year experience with Room Master is an asset. * Enthusiastic and energetic individual who is comfortable in a variety of situations. * A service driven individual dedicated to providing all guests and owners with outstanding and consistent service. * Proficient in Microsoft Excel, Outlook and Word an asset. * Must be available to work weekends and evenings. Who we are Our mission at True Key Hotels & Resorts is to exceed expectations. We achieve this by staying true to our core values of trust, reliability, unity, and evolution. We maintain the highest ethical standards and treat all colleagues with fairness and dignity. We continuously strive to improve our services, products, and processes to meet the evolving needs and expectations of our employees, guests and owners. This position is only open to Canadian Citizens, Residents or those possessing a valid Work Visa.

What you’ll do

The Guest Services Agent manages daily front desk operations, including handling reservations, guest arrivals, and departures. They are also responsible for maintaining financial records, processing payments, and ensuring a welcoming environment for all guests.

Requirements

Candidates should have previous experience in hospitality or customer service and proficiency in Microsoft Office applications. Experience with Room Master software is considered an asset, and the role requires availability for weekends and evenings.

Benefits

• Competitive wages • Employee discount programs • Referral bonuses • Flexible hours • Bonuses • Health benefits • Birthday celebrations • Anniversary celebrations • On the job training

Listed skills

• Front Desk Operations · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Front desk operations
• Reservation management
• Financial transaction processing
• Data entry
• Room Master
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Hospitality management
• Problem solving
• Communication
• Energetic
• Professionalism
• Ethical Standards And Conduct
• Customer Service
• Financial Statements
• Operations
• Reservations
• Enthusiasm

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Guest Services Agent
• Hotel Desk Clerk
• Hotel Receptionists
• Hotel, Motel, and Resort Desk Clerks