Membership Services Coordinator

Job summary

Provide customer service and administrative support to Winnipeg Jets and/or Manitoba Moose stakeholders, including ticket management, technical support, and assistance with ticket offers. Maintain accurate customer and prospect records in the CRM system and help build collaborative stakeholder relationships that support retention and revenue growth.

Job details

True North Sports + Entertainment is looking for an individual with a customer-first mindset and a genuine passion for helping people to join our team as a Membership Services Coordinator. The Membership Services Coordinator is responsible for providing administrative support with Winnipeg Jets and/or Manitoba Moose stakeholders to ensure the retention and growth of revenue. What to be excited for in this role: Primary responsibility is to provide exceptional customer service and support to Winnipeg Jets and/or Manitoba Moose stakeholders. Assist with a variety of account administration including but not limited to ticket management, technical support, and general customer service inquiries. Provide customer support for Winnipeg Jets and/or Manitoba Moose consumer ticket offers. Support the Membership Services team to build meaningful and collaborative relationships with stakeholders. Ensure all customer and prospect information is captured in the CRM system and maintain accurate records in the database. Undertake other duties as required that are consistent with the responsibilities of the role and the needs of the organization. What we need from you: Previous successful experience in sales and/or customer service role. Post Secondary education in business, marketing, or related field. Excellent interpersonal skills with a strong understanding of customer service. Deliver results and exceed expectations while working collaboratively with others. Results driven with the ability to set goals and deliver on priorities. Superior attention to detail and excellent personal organization. Strong computer skills with working knowledge of Microsoft Office. Comfortable working with CRM systems and Microsoft Office Applications. Proactive in anticipating problems and/or issues and providing exceptional customer experience solutions. Strong written and verbal communication skills to successfully communicate with Winnipeg Jets and/or Manitoba Moose stakeholders. Flexible working evenings/weekends on an as needed basis. Demonstrated ability to remain calm, professional, and approachable in challenging or high-pressure situations. Why you should join us! We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community. Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills. We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles! We are Venues | We are People | We are Community WE ARE TRUE NORTH Closing date: Tuesday, October 13th, 2026.

What you’ll do

Provide customer service and administrative support to Winnipeg Jets and/or Manitoba Moose stakeholders, including ticket management, technical support, and assistance with ticket offers. Maintain accurate customer and prospect records in the CRM system and help build collaborative stakeholder relationships that support retention and revenue growth.

Requirements

Candidates should have successful experience in sales and/or customer service, post-secondary education in business, marketing, or a related field, and strong interpersonal, communication, organizational, and computer skills. They should be comfortable using CRM systems and Microsoft Office, able to deliver results collaboratively, remain professional under pressure, and work evenings or weekends as needed.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Account Administration · Preferred
• interpersonal communication · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Account Administration
• Ticket Management
• Technical Support
• Customer Relationship Management
• Stakeholder Relationship Building
• Database Management
• Interpersonal Communication
• Written Communication
• Verbal Communication
• Attention To Detail
• Organization
• Microsoft Office
• Problem Solving
• Teamwork
• Time Management

Job areas

• Customer Service & Support
• Sports & Recreation
• Administrative
• Sales