Reception / Front Desk Associate – True Padel Club

Job summary

Welcome members and guests, manage check-ins, payments, bookings, guest passes, and club communications. Maintain clean and safe club facilities, support events, track supplies and lost property, and coordinate daily operations with the Sports Manager.

Job details

Reception / Front Desk Associate – True Padel Club Calgary, AB • Part-Time True Padel Club is Calgary’s premier indoor padel destination. We’re building a world-class experience for players of all ages and levels — and we’re looking for the right person to be the welcoming face of our club. As our Reception / Front Desk Associate, you’ll greet players, support daily operations, and help maintain a clean, energetic, and organized environment. If you’re friendly, proactive, and love being part of a growing sports community, we’d love to meet you. Schedule We operate 7 days a week with two main shifts. Ideally as a part-time employee, you'd have the availability to cover 2 to 3 shifts a week: ● Morning: 7:00 am – 3:00 pm ● Afternoon/Evening: 3:00 pm – 11:00 pm ● Daily handover/coordination with the Sports Manager at 3:00 pm. Compensation & Perks ● Hourly Rate: $17.00 – $18.00 (based on experience) ● Free off-peak court bookings to play Padel ● A fun, active work environment in a brand-new facility Key Responsibilities ● Welcome members and guests, manage check-ins, and process payments. ● Handle bookings, cancellations, and guest passes using our club app. ● Manage WhatsApp groups and other communication channels. ● Maintain a clean, organized, and professional reception area. ● Support tournaments, social events, and open houses. ● Track lost & found items and monitor inventory and supplies. ● Collaborate with the Sports Manager to ensure smooth daily operations. Cleaning & Facility Care A clean club is part of the True Padel experience. Daily tasks include: ● Cleaning padel court glass daily (inside & outside). ● Sweeping, mopping, and vacuuming all common areas (lounge, gym, coworking, walkways). ● Maintaining washroom cleanliness (toilets, sinks, mirrors, restocking supplies). ● Keeping all floors dry, safe, and hazard-free. ● Emptying trash and recycling at the end of each shift. ● Sanitizing bar and counter areas. ● Reporting maintenance issues promptly to the Sports Manager. Ideal Candidate You have a friendly, service-minded personality. You’re organized, reliable, comfortable with technology, and ready to be part of a sports environment that’s growing fast. Experience in hospitality, fitness, or customer service is a plus, but attitude and work ethic matter most. If you’re energized by the idea of joining Calgary’s first full-scale padel club, we’d love to hear from you.

What you’ll do

Welcome members and guests, manage check-ins, payments, bookings, guest passes, and club communications. Maintain clean and safe club facilities, support events, track supplies and lost property, and coordinate daily operations with the Sports Manager.

Requirements

The ideal candidate is friendly, service-minded, organized, reliable, comfortable with technology, and interested in working in a sports environment. Hospitality, fitness, or customer service experience is an asset, but attitude and work ethic are emphasized.

Benefits

• Free Off-Peak Court Bookings
• Active Work Environment
• New Facility

Listed skills

• Customer service · Preferred
• Communication · Preferred
• Organization · Preferred
• Reliability · Preferred
• Payment Processing · Preferred
• Inventory tracking · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Communication
• Organization
• Reliability
• Technology Proficiency
• Payment Processing
• Booking Management
• Facility Cleaning
• Inventory Tracking
• Event Support
• Teamwork
• Problem Reporting

Job areas

• Customer Service & Support
• Sports & Recreation
• Hospitality
• Administrative