Product Advisor

Job summary

Welcome dealership guests, assess their needs, and explain Toyota vehicle features, benefits, and pricing through presentations, demonstrations, quotes, and test-drive support. Follow up with prospective and existing guests, maintain accurate dealership-system records, and collaborate with sales and service teams to foster a positive showroom experience.

Job details

Company Description Truro Toyota is a full-service automotive dealership that has been serving Truro, Nova Scotia and the surrounding area since 1993. Supported by a loyal customer base, the dealership has grown steadily and expanded its business portfolio over the years. Truro Toyota is consistently ranked among the top dealerships in Canada for customer satisfaction, reflecting a strong commitment to the guest experience. Team members work in a collaborative, fast-paced, and dynamic environment that is ideal for professionals seeking career growth and development. Role Description The Product Advisor is a full-time, on-site role based at Truro Toyota in Truro, NS. In this role, the Product Advisor will welcome guests to the dealership, conduct needs assessments, and provide knowledgeable guidance on vehicle features, benifits, and pricing. Day-to-day responsibilities include presenting and demonstrating vehicles, preparing quotes, supporting test drives, and following up with prospective and existing guests to build long-term relationships. The Product Advisor will also collaborate with the sales and service teams, maintain accurate records in dealership systems, and contribute to a positive, customer-focused showroom environment. Qualifications: Strong Customer Service and Sales skills, with a focus on building trust and long-term guest relationships. Clear and professional Communication skills, including active listening and the ability to explain complex information simply. Solid Analytical Skills to understand guest needs, interpret product information, and support pricing and financing discussions. Foundational Product Management skills to learn, understand, and effectively present the Toyota product lineup and associated services. Comfort working in a fast-paced environment and collaborating with cross-functional dealership teams. Previous experience in automotive sales is an asset but not required; training will be provided. Basic computer literacy and ability to work with CRM or dealership management systems. Valid Nova Scotia Driver License Ability to work flexible hours, including evenings and weekends, as required in a dealership setting.

What you’ll do

Welcome dealership guests, assess their needs, and explain Toyota vehicle features, benefits, and pricing through presentations, demonstrations, quotes, and test-drive support. Follow up with prospective and existing guests, maintain accurate dealership-system records, and collaborate with sales and service teams to foster a positive showroom experience.

Requirements

Candidates should have strong customer service and sales abilities, professional communication and active listening skills, analytical skills, and the ability to learn and present Toyota products. Basic computer literacy, a valid Nova Scotia driver's license, and flexibility to work evenings and weekends are required; automotive sales experience is an asset but not required, as training is provided.

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Relationship Building · Preferred
• Communication · Preferred
• Product Knowledge · Preferred
• CRM Systems · Preferred
• Team Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Relationship Building
• Communication
• Active Listening
• Analytical Skills
• Product Knowledge
• Vehicle Demonstration
• Needs Assessment
• Quote Preparation
• Test Drive Support
• Customer Follow-Up
• CRM Systems
• Dealership Management Systems
• Team Collaboration
• Basic Computer Literacy

Job areas

• Sales
• Customer Service & Support
• Retail