Senior Client Success Manager

Senior Client Success Manager Trust Science® · Remote — Ontario / GTA preferred · Full-time Trust Science® is an AI-powered fintech helping lenders make better credit decisions through our Credit Bureau 2.0® SaaS. We’re hiring a Senior Client Success Manager to lead our most strategic, highest-value lending relationships. This is a new role with real opportunity to shape how Client Success grows at Trust Science. What you’ll own Lead a portfolio of enterprise lending clients and build trusted executive relationships. Demonstrate measurable value across approvals, losses and portfolio performance. Drive renewals and expansion in partnership with Sales. Lead meaningful QBRs and bring client insights back to Product and Data Science. What you bring 5+ years in Client Success, Strategic Account Management or a similar enterprise role. Fintech, lending, auto finance or adjacent financial-services experience preferred. Strong data fluency and comfort discussing credit, risk and model performance. Executive presence, consultative instincts and the confidence to challenge clients constructively. A bias for action — you’re strategic, hands-on and comfortable in a fast-moving environment. Why Trust Science You’ll own significant accounts from the start, work closely with senior leadership and the teams building the product, and help define how Client Success scales. Competitive base salary plus meaningful equity. Remote-first, with occasional client and team travel. Mission with real weight: expanding credit access for millions of underserved consumers. Interested, curious, or know someone who could be a strong fit? Please apply or reach out to me directly at [email protected] and I'd be happy to connect!

Lead a portfolio of enterprise lending clients to build executive relationships and demonstrate measurable value in portfolio performance. Drive renewals and expansions while providing client insights to the Product and Data Science teams.

Requires 5+ years of experience in Client Success or Strategic Account Management, preferably within fintech or auto finance. Candidates must possess strong data fluency and the ability to discuss credit and risk model performance with executives.

• Equity

Identified from the job description. Confirm important requirements above.

• Client Success
• Strategic Account Management
• Data Fluency
• Executive Presence
• Consultative Selling
• Credit Risk Analysis
• Portfolio Performance Management
• Quarterly Business Reviews
• Relationship Management
• Fintech

• Customer Service & Support
• Finance & Accounting
• Management & Leadership
• Sales
• Data & Analytics

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available