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TTEC Digital

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TTEC Digital is the largest pure-play customer experience (CX) technology partner globally.

Austin, Texas

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IT Services and IT Consulting
1,001–5,000 people

About

TTEC Digital is the largest pure-play customer experience (CX) technology partner globally, with a deep foundation in data, AI, and observability & security with 2,000 technologists that innovate, architect, integrate, and operate CX technology solutions for more than 1,000 clients across North America, Europe, and Asia Pacific.

Open positions

Senior Data Engineer - Microsoft Data & AI

Remote

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. What You'll Be Doing End-to-End Platform Architecture Lead the design and build of end-to-end data platforms spanning ingestion, cleaning, preparation, transformation, analytics, and activation, using Azure Data Factory, Microsoft Fabric (Lakehouse, Warehouse, OneLake), and/or Azure Databricks with PySpark, Python, and SQL. Architect Medallion (Bronze, Silver…

Architect, Product Development

Remote · Toronto, Ontario, Canada

The Architect will lead engineering teams and oversee the delivery of AI-powered customer experience solutions across the company's product portfolio. They are responsible for solution design, technical implementation, and coordinating cross-functional efforts between product, architecture, and DevOps teams.

Principal Software Engineer

Remote · Toronto, Ontario, Canada

Act as the primary problem solver and technical leader, owning platform architecture decisions for the C1 Platform Foundation. You will develop reference implementations and mentor engineers by writing code to unblock squads.

Director of Engineering

Remote · Toronto, Ontario, Canada

Run the day-to-day engineering organization, owning delivery across all squads and managing the hiring pipeline. Translate business requirements into technical scope and ensure the consistent shipment of working software via weekly demos.

Engineering Tech Lead

Remote · Toronto, Ontario, Canada

Lead a development squad as a player-coach, writing complex code and overseeing the delivery of real-time AI CX tools. Own the development of event-bus services, AI/ML pipelines, and connector frameworks for enterprise deployments.

Senior QA / SDET Engineer

Remote · Toronto, Ontario, Canada

You will own automation coverage for squad services, including fast-turnaround regression suites and load/stress testing for high-throughput systems. The role focuses on maintaining quality signals in a weekly deployment cycle within a startup-like environment.

QA Lead /SDET Lead

Remote · Toronto, Ontario, Canada

The QA/SDET Lead will define and execute the quality strategy for a high-velocity platform, focusing on automation-first engineering and rapid regression testing. This role involves leading a team while remaining hands-on with framework design, architecture, and solving complex technical challenges.

Product Manager — Services

Remote · Toronto, Ontario, Canada

Own the platform backend, including AI services, Desktop Intercept clients, and third-party integrations for CCaaS and CRM platforms. Define API contracts, set latency and cost budgets, and establish guardrails for AI-driven customer experience tools.

Product Manager-— Workspace

Remote · Toronto, Ontario, Canada

Own the end-to-end agent and supervisor experience, including the Agent UI, Control UI, and Active Listening UX. Define information hierarchy and real-time UX standards to reduce cognitive load and improve agent efficiency.