Associate Manager Full-time

Job summary

The Associate Manager is responsible for driving sales and KPI metrics while creating a superior client experience that reflects the brand's ethos. They also provide leadership by coaching store associates, managing visual merchandising, and ensuring operational compliance.

Job details

Associate Benefits: • Work-life balance • Training • Paid time off • Tuition Reimbursement • Employee Discount • Employee Assistance Program (EFAP) • Comprehensive benefits package including medical, dental, life and AD&D, long-term disability coverage and dependent life coverage. • This position may be eligible to participate in a company incentive program. Your role at Tumi: As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand. Key Responsibilities: Performance to Goals: • Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture. Leadership and Initiative: • Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner. • Take pride in work and strive for excellence. • Take responsibility for performance and complete all assigned tasks and meet deadlines. People Development: • Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development. • Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team. Communication and Relationship Building: • Exercise strong written and verbal skills. • Adapt communication skills upwards, laterally and to their team. • Demonstrate ethical conduct when completing job duties. • Promote the organization’s business goals and adapt flexibly to change. • Ability to remain calm and deescalate situations. • Collaborate effectively with team. Compliance: • Manage personal timecards to ensure payroll accuracy. • Maintain Tumi University Training. • Adhere to all company policies and procedures. Visual Merchandising/Client Experience: • Ensure the store follows the visual guidelines and directives. • Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. • Ensure a consistent superior client experience. Qualifications Qualifications: • Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment. • Value a collaborative environment and have an openness to feedback. • The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties. • Have strong sales and client experience, preferably in the luxury market. • Can demonstrate proven success in meeting sales goals and achieving KPI’s. • Flexible availability to work nights, weekends, mornings, and holidays as needed. • Have a strong sense of integrity and an ability to lead by example. • Have strong time management skills. Who we are: Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale. Why you'll love working here: At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs. What we value: INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network. PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact. CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day. The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location. Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

What you’ll do

The Associate Manager is responsible for driving sales and KPI metrics while creating a superior client experience that reflects the brand's ethos. They also provide leadership by coaching store associates, managing visual merchandising, and ensuring operational compliance.

Requirements

The ideal candidate possesses strong sales and client experience, preferably within the luxury market, and demonstrates a passion for the TUMI brand. They must have excellent communication skills, the ability to lead by example, and the flexibility to work nights, weekends, and holidays.

Benefits

• Work-life balance • Training • Paid time off • Tuition reimbursement • Employee discount • Employee assistance program • Medical insurance • Dental insurance • Life insurance • AD&D insurance • Long-term disability coverage • Dependent life coverage • Company incentive program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Leadership · Preferred
• Sales · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Coaching · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales
• Client experience
• Leadership
• Coaching
• Performance management
• Visual merchandising
• Communication
• Strategic thinking
• Time management
• KPI tracking
• Conflict resolution
• Team collaboration
• Retail operations
• Customer service
• Event Strategy
• Ingenuity
• Ability To Meet Deadlines
• Time Off Management
• Solution-Oriented
• Ethical Standards And Conduct
• Quick Learning
• Research
• Customer Service
• Client Services
• Training And Development
• Critical Thinking
• Employee Assistance Programs
• Innovation
• Key Performance Indicators (KPIs)
• Relationship Building
• Strategic Thinking
• Visual Merchandising
• Data Capture

Job areas

• Retail
• Sales
• Management & Leadership
• Customer Service & Support
• Associate Manager
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers