SPED Educational Case Manager

Job summary

The Educational Case Manager coordinates instructors, manages student schedules, and tracks academic progress to ensure operational excellence. They also provide administrative support and maintain open communication with families and program directors to resolve conflicts and renew enrollments.

Job details

This job is fully Remote! Clear and excellent English communication skills, technology skills, and organization skills, required. Overview of the Position The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service Actively support Tutor Me Education Regional Operations Provide outstanding academic services to students and their families Operate seamlessly in a virtual operating environment Maintain Tutor Me Education operating standards including people, financial, and academic standards Ensure delivery of programs and initiatives for our students and school district partners Meet operational excellence standards Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers Manage class schedules to effectively staff sessions and meet company efficiency and usage targets Manage virtual tutoring sessions Monitor all students’ academic progress Help ensure flawless execution of programs and initiatives Manage your own time in compliance with company and regulatory requirements Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments Other responsibilities – as required by the business Relish building relationships with students and their families Case Management and Compliance IEP/504 Oversight: Expertly implement and monitor IEP/504 accommodations, ensuring all educational supports are legally compliant and tailored to individual student needs. Quality Assurance: Audit instructional plans for rigorous alignment with state standards and specific IEP goals to ensure high-quality service delivery. Documentation & Reporting: Streamline check-in systems between families, schools, and service providers to maintain transparent communication and updated student records. Instructional Leadership & Clinical Coaching Specialized Consultation: Act as a subject matter expert in SPED strategies, providing targeted coaching on Autism, ADHD, ELL, and behavioral interventions. Pedagogical Frameworks: Champion evidence-based practices including UDL (Universal Design for Learning), RTI/MTSS, and multisensory instruction across the caseload. Professional Development: Facilitate monthly coaching cycles, including observations and feedback loops, to elevate the standard of care and celebrate milestone achievements. Onboarding & Provider Management Provider Readiness: Lead the onboarding and training of educational staff, ensuring they are proficient in navigating complex curricula, assessments, and individualized Learning Plans (LPs). Gradual Release Modeling: Conduct demo sessions using the "I Do, We Do, You Do" framework to mentor staff on effective student engagement and lesson execution. Resource Development & EdTech Integration Resource Architecture: Build and manage a "Virtual Resource Hub," including SPED toolkits, progress-monitoring instruments, and planning templates. Systems Optimization: Enable and troubleshoot educational technology (e.g., ReadWorks, Boom Cards) through the creation of "one-pager" guides and video tutorials for stakeholders. Data-Driven Decision Making Progress Monitoring: Utilize assessment data to establish baselines, set SMART goals, and track student mastery over time. Strategic Intervention: Analyze data trends to adjust support systems and ensure students are consistently meeting their developmental and academic benchmarks. Qualifications Time management, planning, and prioritization Ability to organize and manage multiple responsibilities successfully Exhibits professional and approachable demeanor Ability to prioritize and focus on key objectives, which may change from month to month Effective communications both in virtual environments Proficient in using all communication media including in person, phone, and video Ability to build engagement and trust in virtual relationships, whether with customers or with team members Works Well With Others Learning agility – able to adapt to changes in work environment by changing behaviors as required Able to acquire new skills as required Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools) Ability to manage remote teachers Ability to work independently High tolerance for ambiguity Bachelor’s Degree required 2-3 years progressive career growth Experience working in a virtual operations and team environment Bilingual in English and Spanish beneficial but not required Proficient in Microsoft Office and Google applications Fully Remote! PTO Etc.

What you’ll do

The Educational Case Manager coordinates instructors, manages student schedules, and tracks academic progress to ensure operational excellence. They also provide administrative support and maintain open communication with families and program directors to resolve conflicts and renew enrollments.

Requirements

Candidates must possess a Bachelor's degree and 2-3 years of progressive career growth in a virtual operations environment. Strong organizational, communication, and technology skills are required, along with proficiency in Microsoft Office and Google applications.

Benefits

• Paid Time Off

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Time management
• Planning
• Prioritization
• Customer service
• Communication
• Virtual administration
• Scheduling
• Data management
• Conflict resolution
• Microsoft Office
• Google applications
• Relationship building
• Learning agility
• Team management

Job areas

• Education
• Customer Service & Support
• Administrative

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