Educational Case Manager (Chinese mandarin-speaking)

Job summary

Conduct student and family intakes, coordinate instructors, manage tutoring schedules and virtual sessions, and monitor student academic progress. Support regional operations, provide customer service, and work with program partners to review progress, adjust academic plans, and renew enrollments.

Job details

This job is fully Remote! Clear and excellent ENGLISH and CHINESE (Mandarin) communication skills, technology skills, and organization skills, required. Responsibilities The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service Actively support Tutor Me Education Regional Operations Provide outstanding academic services to students and their families Operate seamlessly in a virtual operating environment Maintain Tutor Me Education operating standards including people, financial, and academic standards Ensure delivery of programs and initiatives for our students and school district partners Meet operational excellence standards Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers Manage class schedules to effectively staff sessions and meet company efficiency and usage targets Manage virtual tutoring sessions Monitor all students' academic progress Help ensure flawless execution of programs and initiatives Manage your own time in compliance with company and regulatory requirements Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments Other responsibilities - as required by the business Relish building relationships with students and their families Dedicated to meeting the expectations and requirements of internal and external customers Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution Requirements Qualifications Time management, planning, and prioritization Ability to organize and manage multiple responsibilities successfully Exhibits professional and approachable demeanor Ability to prioritize and focus on key objectives, which may change from month to month Effective communications both in virtual environments Proficient in using all communication media including in person, phone, and video Ability to build engagement and trust in virtual relationships, whether with customers or with team members Works Well With Others Learning agility - able to adapt to changes in work environment by changing behaviors as required Able to acquire new skills as required Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools) Ability to manage remote teachers Ability to work independently High tolerance for ambiguity Bachelor's Degree required 2-3 years progressive career growth Experience working in a virtual operations and team environment Bilingual in English and Spanish beneficial Proficient in Microsoft Office and Google applications Benefits Fully Remote! PTO Etc.

What you’ll do

Conduct student and family intakes, coordinate instructors, manage tutoring schedules and virtual sessions, and monitor student academic progress. Support regional operations, provide customer service, and work with program partners to review progress, adjust academic plans, and renew enrollments.

Requirements

A bachelor's degree and 2–3 years of progressive career growth are required, along with strong English and Mandarin communication skills. Candidates should have experience in virtual operations, be proficient with Microsoft Office and Google applications, and demonstrate organization, time management, adaptability, and the ability to work independently.

Benefits

• Paid Time Off

Listed skills

• Time management · Preferred
• Planning · Preferred
• Prioritization · Preferred
• Organization · Preferred
• Customer service · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred
• Relationship Building · Preferred
• adaptability · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• English-Mandarin Communication
• Time Management
• Planning
• Prioritization
• Organization
• Customer Service
• Student Progress Tracking
• Scheduling
• Virtual Operations
• Conflict Resolution
• Relationship Building
• Remote Team Management
• Adaptability
• Microsoft Office
• Google Applications

Job areas

• Education
• Customer Service & Support
• Administrative
• Management & Leadership

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