Guest Services Agent - Winter 2027

Job summary

Welcome guests and provide courteous, efficient service while managing reservations, front desk operations, check-ins and check-outs, payments, and guest inquiries. Coordinate with other departments, support events and rentals, maintain guest records and workplace standards, and assist with additional duties such as room inspections and breakfast service.

Job details

Work for one of Canada’s most unique destinations and check off a bucket list job. At Tyax Lodge we guide our guests through unparalleled winter and summer experiences. Immerse into a world class lodging experience and outdoor adventures, exploring seasonal or long-term employment opportunities with a family size company highly committed to putting its employees first. Join a team of professional individuals with a passion for providing exceptional guest experiences and an enthusiasm for outdoor recreation. What’s In It For You Subsidized, modern shared townhouse-style accommodation with beautiful mountain views. Complimentary transfers at the start and end of season Three meals per day served in employee cafeteria Employee use of our spa facilities and a 24-hour access to our full gym, based on availability Free use of our ice skates, cross-country skis and snow shoes. Discounts on branded outdoor clothing: Arcteryx, Icebreaker and more Ability to experience Heli skiing Be part of a fun and welcoming diverse team from all over the world Put money aside for your travel plans and at the same time experience the amazing Canadian wilderness As a Guest Services Agent of Tyax Lodge & Heliskiing, you will be an ambassador for the company. You are our first impression to our guests and the face of the company, welcoming our guests and ensuring that their needs are attended to during their ensure stay. You will be expected to provide exemplary service to all guests at all times while maintaining and exceeding the service standards set by Tyax Lodge & Heliskiing. The dynamic role of a Guest Services Agent includes duties within reservations, all front desk matters, administrative tasks, and occasionally assisting other departments. Position Highlights Exceed guest expectations by providing personalised, efficient and courteous guest service Show dedication to making every guest feel welcome in our surroundings Handle all requests and complaints in a timely manner and appropriately Work closely with other departments to ensure a smooth operation through preparation and follow-up Keep immediate supervisor promptly and fully informed of all issues or unusual matters of significance Provide in-depth knowledge of room locations, features, rates, packages, property offerings and activities in the area Act as a point-of-contact person to all guests and staff inquiries Reservation duties include handling of phone calls, emails, and online reservations and inquiries, making/changing/cancellation of reservations Perform check-ins, check-outs Processing of payments and processing of night audit, ensuring accuracy of all guest folios Perform group check-ins and informational speeches for helicopter group arrivals, weddings and events, assist with event administration and set-up Ensuring all waivers of liability are signed and filed under each guest’s profile Administration of watercrafts and fat bike rentals and winter ski equipment Booking of local activities for guests, spa treatments, and more, acting as our guest’s concierge Daily gift shop operations: processing sales, restocking items as needed, communicating inventory needs to the supervisor Report all concerns related to Maintenance, Health and Safety, Security or Suspicious circumstances (including smells/sights and sound) immediately to your immediate supervisor Conduct room inspections of guest rooms before check-in and during the winter evening turndown service Perform and assist with breakfast serving duties when needed Ensuring cleanliness in and around the workplace Operate according to policies, procedures and quality standards established by the company Other duties and projects as assigned by the Guest Services & Spa Supervisor Qualifications & Attributes Post-Secondary diploma 1-2 years of previous front desk or guest services experience Experience in property management systems, POS and switchboard is an asset Comfortable taking phone calls Must possess excellent communications, interpersonal, organizational and customer service skills Must be a team player with friendly personality and excellent personal presentation Responsible and dependable Must have outstanding attention to detail and the ability to multitask Computer literate in Microsoft Office programs or Google documents Must be flexible in regards to scheduling and working shifts Must be willing to live and work in a remote setting Additional Language Skills Are An Asset Visa Requirements: Must be legally eligible to work in Canada Note: Due to the nature of our business all members of the team may be required to take on additional responsibilities at times to ensure an exceptional guest experience.

What you’ll do

Welcome guests and provide courteous, efficient service while managing reservations, front desk operations, check-ins and check-outs, payments, and guest inquiries. Coordinate with other departments, support events and rentals, maintain guest records and workplace standards, and assist with additional duties such as room inspections and breakfast service.

Requirements

A post-secondary diploma and 1–2 years of front desk or guest services experience are requested; experience with property management systems, point-of-sale systems, and switchboards is an asset. Candidates should have strong communication, organization, customer service, and multitasking skills, be flexible with shifts, and be willing to live and work in a remote setting; they must be legally eligible to work in Canada.

Benefits

• Subsidized Shared Accommodation
• Seasonal Transfers
• Three Meals Per Day
• Employee Spa Access
• 24-Hour Gym Access
• Free Use Of Recreational Equipment
• Discounts On Outdoor Clothing
• Heli-Skiing Experience

Listed skills

• Customer service · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Multitasking · Preferred
• Front Desk Operations · Preferred
• Payment Processing · Preferred
• Point-of-sale systems · Preferred
• Microsoft Office · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Customer Service
• Communication
• Interpersonal Skills
• Organization
• Attention To Detail
• Multitasking
• Reservations Management
• Front Desk Operations
• Payment Processing
• Property Management Systems
• Point-Of-Sale Systems
• Microsoft Office
• Complaint Resolution
• Teamwork
• Concierge Services

Job areas

• Hospitality
• Customer Service & Support
• Administrative
• Retail
• Food & Beverage

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