Agent(e) pour les réservations

Job summary

The Reservation Agent is responsible for managing U-Haul equipment reservations, monitoring inventory levels, and assisting customers with rental inquiries. They also coordinate U-Box routes and provide support to rental centers and dealers.

Job details

Canada This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 2100 Rue Norman, Lachine, Quebec H8S1B1 Canada COMMIS(E) POUR LES RÉSERVATIONS U-Haul cherche une personne sympathique, courtoise et professionnelle qui travaillerait en tant que commis(e) pour les réservations dans notre bureau de Compagnie-marketing régional pour aider les clients de U-Haul en leur fournissant des réservations de camions, remorques, conteneurs U-Box, remorquage et autres services de location connexes ainsi qu’en offrant du soutien à ces clients. U-Haul offre à ses commis pour les réservations : Jours fériés, vacances et congés de maladie payés. Stabilité de carrière. Possibilités d’avancement. Précieuse formation sur place. Régime d’avantages sociaux complet, si admissible. Cotisations à un régime enregistré d’épargne-retraite (REER) retenues sur le salaire. Régime de participation différée aux bénéfices (RPDB), si admissible. Rabais sur des ordinateurs Dell, des hôtels et plus encore. Responsabilités des commis pour les réservations : Acheminer l’équipement U-Haul arrivant aux établissements de location pour honorer toutes les réservations confirmées. Aider à surveiller les inventaires d’équipement de location dans le territoire géographique attribué à la Compagnie-marketing. Mettre à jour, réviser et vérifier les rapports d’inventaire. Répondre aux demandes des clients. Aider les Centres et les Concessionnaires pour les réservations et les tâches supplémentaires. Planifier les itinéraires U-Box pour les clients locaux. Qualifications minimales : Un diplôme d’études secondaires ou l’équivalent. Une connaissance pratique du protocole téléphonique ainsi que des outils de bureau tels que les téléphones multilignes, Word et le courriel. De l’expérience en service à la clientèle. U-Haul est un employeur offrant l’égalité des chances pour l’emploi. Tous les candidats à un emploi seront pris en considération sans distinction de leur race, couleur de peau, religion, sexe, identité de genre, nationalité d’origine, handicap physique ou mental, statut en tant que vétéran ou vétérane, ou de toute autre base protégée par les lois fédérales, provinciales, étatiques ou locales qui s’appliquent. Des accommodations individuelles sont disponibles sur demande pour les candidats qui prennent part à tous les aspects du processus de sélection. Les informations obtenues pendant ce processus ne seront partagées qu’avec les personnes qui ont besoin de les connaître. RESERVATION AGENT U-Haul is looking for a personable, courteous, and professional Reservation Agent to work in our regional marketing office to assist customers with assigning reservations for and assisting customers with U-Haul Trucks, Trailers, U-Boxes, towing, and other related rental services. U-Haul offers its Reservation Agents: Paid holidays, vacation, and sick days Career stability Opportunities for advancement Valuable on-the-job training AD&D insurance RRSP payroll deduction plan Life insurance if eligible Deferred profit-sharing plan if eligible Discounts on Dell computers, hotels, and more Prescription Plan if eligible Reservation Agent Responsibilities: Direct incoming U-Haul equipment to rental facilities to fill every confirmed reservations Assist in controlling rental equipment inventories within the assigned marketing company geographic area Update, review, and audit inventory reports Answer customer inquiries Assist centers and dealers with reservations and additional tasks Schedule U-Box routes for customers in local area Minimum Qualifications: High School Diploma or equivalent Working knowledge of office equipment such as multi-line phones, phone etiquette, Word, and email. Customer service experience U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

What you’ll do

The Reservation Agent is responsible for managing U-Haul equipment reservations, monitoring inventory levels, and assisting customers with rental inquiries. They also coordinate U-Box routes and provide support to rental centers and dealers.

Requirements

Candidates must have a high school diploma or equivalent and previous experience in customer service. Proficiency with office tools, including multi-line phones, email, and Microsoft Word, is required.

Benefits

• Paid holidays • Paid vacation • Paid sick days • Career stability • Opportunities for advancement • On-the-job training • AD&D insurance • RRSP payroll deduction plan • Life insurance • Deferred profit-sharing plan • Discounts on Dell computers • Hotel discounts • Prescription plan

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Reporting · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Phone etiquette
• Multi-line phone operation
• Microsoft Word
• Email communication
• Inventory management
• Logistics coordination
• Data entry
• Reporting
• Problem solving
• Communication
• Office Equipment
• Auditing
• Customer Service
• Haul Trucks
• Marketing
• Medical Prescription
• Telephone Skills
• Towing
• Reservations
• Customer Inquiries

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Transportation
• Unclassified
• Rental Clerk
• Sales Workers Not Elsewhere Classified
• Counter and Rental Clerks