Reservation Agent

Job summary

The Reservation Agent supports customers and U-Haul dealerships by managing equipment reservations and distribution to balance regional inventory. They also assist with the U-Box portable storage product and maintain accurate records of contracts and equipment availability.

Job details

Canada This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 215 16th St SE, Calgary, Alberta T2E 7P5 Canada U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment. U-Haul Offers: Paid holidays, vacation, and sick days, if eligible Career stability Gym Reimbursement Program, if eligible Opportunities for advancement Valuable on-the-job training Complete Benefit Plan, if eligible RRSP payroll deduction plan Deferred profit-sharing plan, if eligible You Matter Program (EAP) Mindset App Program Wellness Programs Discounts on Apple products, Dell computers, hotels, and more Reservation Manager Agent Responsibilities: Assist with calls from and to customers. Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand. Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. Assist with the Company’s U-Box portable storage product. Minimum Qualifications: High school diploma or equivalent Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email Proficient in customer service, time management and multitasking U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

What you’ll do

The Reservation Agent supports customers and U-Haul dealerships by managing equipment reservations and distribution to balance regional inventory. They also assist with the U-Box portable storage product and maintain accurate records of contracts and equipment availability.

Requirements

Applicants must have a high school diploma or equivalent and proficiency in office equipment, including multiline phones and Microsoft Word. Strong customer service, time management, and multitasking skills are required for this role.

Benefits

• Paid holidays
• Vacation
• Sick days
• Career stability
• Gym reimbursement program
• On-the-job training
• Complete benefit plan
• RRSP payroll deduction plan
• Deferred profit-sharing plan
• You matter program
• Mindset app program
• Wellness programs
• Discounts on apple products
• Discounts on dell computers
• Discounts on hotels

Listed skills

• Customer service · Preferred
• Time management · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Time management
• Multitasking
• Phone etiquette
• Multiline phones
• Microsoft word
• Email communication
• Inventory management
• Reservation management
• Equipment distribution
• Office Equipment
• Apple Products
• Management
• Customer Service
• Customer Demand Planning
• Employee Assistance Programs
• Telephone Skills
• Time Management
• Traffic Control
• Reservations

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Retail
• Reservations Agent
• Reservation / Ticket Agent
• Travel Consultants and Clerks
• Reservation and Transportation Ticket Agents and Travel Clerks

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