Reservation Manager

Job summary

Assist customers, field team members, and dealerships with calls, reservations, and equipment placement. Review reports and manage equipment distribution and U-Box support to maintain availability and balance regional inventory with customer demand.

Job details

Canada This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship. Location: 350 Horseshoe Lake Dr, Halifax, Nova Scotia B3S 0B4 Canada U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers a wide range of personal and professional growth within its organization. Under the direction of the Traffic Control Manager, your primary focus will be supporting customers, field team members and U-Haul dealerships through reservation placement and distribution of equipment. U-Haul Offers: Paid holidays, vacation, and sick days, if eligible Career stability Gym Reimbursement Program, if eligible Opportunities for advancement Valuable on-the-job training Complete Benefit Plan, if eligible RRSP payroll deduction plan Deferred profit-sharing plan, if eligible You Matter Program (EAP) Mindset App Program Wellness Programs Discounts on Apple products, Dell computers, hotels, and more Reservation Manager Agent Responsibilities: Assist with calls from and to customers. Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand. Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. Assist with the Company’s U-Box portable storage product. Minimum Qualifications: High school diploma or equivalent Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email Proficient in customer service, time management and multitasking French Speaker not required but considered asset U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

What you’ll do

Assist customers, field team members, and dealerships with calls, reservations, and equipment placement. Review reports and manage equipment distribution and U-Box support to maintain availability and balance regional inventory with customer demand.

Requirements

A high school diploma or equivalent is required, along with working knowledge of office equipment, multiline phones, telephone etiquette, Word, and email. Customer service, time management, and multitasking proficiency are required; French is an asset but not required.

Benefits

• Paid Holidays • Vacation • Sick Days • Career Stability • Gym Reimbursement Program • Advancement Opportunities • On-The-Job Training • Complete Benefit Plan • RRSP Payroll Deduction Plan • Deferred Profit-Sharing Plan • Employee Assistance Program • Wellness Programs • Discounts on Apple Products, Dell Computers, and Hotels

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Reservation Management
• Equipment Management
• Equipment Distribution
• Inventory Balancing
• Time Management
• Multitasking
• Telephone Etiquette
• Multiline Phone Systems
• Microsoft Word
• Email Communication
• Report Review
• U-Box Portable Storage Support
• Office Equipment
• Apple Products
• Management
• Customer Demand Planning
• Employee Assistance Programs
• French Language
• Telephone Skills
• Traffic Control
• Reservations

Job areas

• Customer Service & Support
• Logistics
• Administrative
• Preservation Manager
• Customer Service Manager (General)
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers