Automotive Parts Specialist (Priority Centre-Edmonton)

Job summary

The Automotive Parts Specialist will assist customers over the phone by providing expert advice on vehicle parts and accessories. They are responsible for processing orders accurately and building strong customer relationships through effective communication.

Job details

Company Description Be part of a community of authentic, proud and trusted people Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. We believe we don’t just deliver car and heavy vehicle parts all around the country; we also help keep Canadians moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers. Send us your resume and join a people-centric company with a reputation of excellence. Job Description NAPA Priority Centre-Edmonton team members take pride in delivering outstanding customer service! Share your passion for helping customers by becoming the voice of our store. Join a friendly, resourceful team that provides expert advice and support over the phone! We offer a range of attractive benefits as of your first day and corporate discounts, as well as training throughout your career to support and guide your professional development. This position pays between $24.00 and $28.60 per hour (depending on your qualifications). In this key role, you will: • Assist customers over the phone by advising them on vehicle parts and accessories • Process orders accurately and follow up with customers as needed • Provide expert product knowledge and recommend relevant parts • Build and maintain strong customer relationships through effective communication Qualifications To join our team, you need: • Excellent phone etiquette, customer service, and communication skills • Ability to manage multiple tasks in a fast-paced call center environment • Diploma in automotive parts sales and/or prior automotive parts experience (an asset) Additional Information UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable. Division: CCH_CAN_NAPA Reg/Temp: Regular Salary Grade: UAP - CS1 Dept ID: CC_CAN_0855 Region: CCH_CAN_NAPA_Alberta Compensation: CAD 24 - CAD 28.6 - hourly

What you’ll do

The Automotive Parts Specialist will assist customers over the phone by providing expert advice on vehicle parts and accessories. They are responsible for processing orders accurately and building strong customer relationships through effective communication.

Requirements

Candidates should possess excellent phone etiquette and customer service skills, with the ability to manage multiple tasks in a fast-paced environment. A diploma in automotive parts sales or prior relevant experience is considered an asset.

Benefits

• Corporate discounts • Professional development training

Listed skills

• Customer service · Preferred
• Product Knowledge · Preferred
• Multitasking · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Phone etiquette
• Communication skills
• Product knowledge
• Order processing
• Relationship building
• Automotive parts knowledge
• Multitasking
• Employment Equity
• Product Knowledge
• Resourcefulness
• Effective Communication
• Call Center Experience
• Customer Service
• Communication
• Sales
• Telephone Skills
• Advising
• Vehicle Parts

Job areas

• Customer Service & Support
• Retail
• Logistics
• Transportation
• Automotive Parts Specialist
• Parts Specialist
• Shop Sales Assistants
• Parts Salespersons