Security Operations Centre Operator-JSN

Job Description The Jewish Security Network (JSN) of Greater Toronto seeks to hire qualified and dedicated staff to run the Security Operations Centre (SOC). The successful candidates will play a vital role in ensuring the safety and protection of the Toronto Jewish community by supporting the operations of the 24/7 command centre, working within a dynamic team of support staff. Reporting to the Manager, Security Operations Centre, SOC Operators will serve as the first point of contact for all incoming calls for support and field intelligence reports. Through monitoring a wide array of digital assets via centralized software and phone hotlines, SOC Operators will synthesize large amounts of critical information quickly, coordinate routine and emergency incident communications, and create comprehensive records of security-related incidents. Responsibilities: Operate the SOC on a shift-basis using sophisticated technology and supporting assets Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies Tend to crises using a set of pre-determined protocols, working as part of the SOC and the larger JSN team Coordinate with other internal and external security assets as needed Attend regular meetings and trainings, and assist with peer-to-peer training sessions Regularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assigned Assist JSN with event security as needed Work on a rotating shift schedule, including nights, weekends, and holidays, to ensure the SOC is operational 24/7 We are seeking someone who possesses the following skillset: Strong interpersonal skills and customer-service experience Clear operational mindset, with the ability to manage stress well and work efficiently under immense pressure required Strong problem-solving skills and detail orientated Strong experience working with software and large technological assets, including as a back-end user Exceptional computer skills, including the ability to type >50 words per minute in English Fluent English speaker, reader, and writer required. Proficiency in Hebrew considered an asset Strong working knowledge of Toronto’s Jewish community and its institutions considered a major asset Familiarity with situational awareness and other security strengths considered an asset Geopolitical awareness, knowledge of relevant global events, and cultural sensitivity is required A graduate of a Bachelor’s Degree program or college equivalent considered a major asset Availability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight is required Familiarity with Microsoft Suite considered an asset How To Apply This full-time, on-site position will pay a competitive salary. Successful applicants will be required to pass a police background check and must be permitted to work in Canada. To apply for this position, please send your cover letter and resume to [email protected]. Additionally, please fill out this form: https://forms.office.com/r/Dr31FT5Vt7 Only applications submitted with cover letters, resumes, and a completed application form will be considered. Our sincere appreciation to all those expressing interest in this position, however, only those applicants invited for an interview will be contacted. No recruiters please. JSN is an equal opportunity employer and is committed to creating an accessible and inclusive organization. We adhere to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please notify us and we will work with you to meet your needs. #LI-DNI

The SOC Operator will monitor digital assets and phone hotlines to manage security incidents and coordinate emergency responses. They are responsible for maintaining detailed incident records and providing direct support to Jewish community institutions.

Candidates must possess strong interpersonal skills, an operational mindset, and the ability to work under pressure. Proficiency in English is required, with a bachelor's degree and knowledge of the local Jewish community considered major assets.

• Customer servicePreferred
• Problem solvingPreferred
• CommunicationPreferred
• Data entryPreferred

Identified from the job description. Confirm important requirements above.

• Security operations
• Incident management
• Customer service
• Problem-solving
• Situational awareness
• Communication
• Technical troubleshooting
• Data entry
• Computer literacy
• Geopolitical awareness
• Cultural sensitivity
• Emergency response
• Monitoring
• Record keeping
• Record Keeping
• Productivity Improvement
• Incident Communication
• Hebrew Language
• Customer Service
• Computer Literacy
• Digital Assets
• English Language
• Geopolitics
• R (Programming Language)
• Interpersonal Communications
• Problem Solving
• Operations
• Troubleshooting (Problem Solving)
• Cultural Sensitivity

• Security & Safety
• Customer Service & Support
• Administrative
• Security Operations Center Operator
• Security Operations Center Analyst
• Database and Network Professionals Not Elsewhere Classified
• Software Quality Assurance Analysts and Testers

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week