Associate Sales Process Specialist

Job summary

* Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities * Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines * Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools * Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP * Support account managers & SE/ISEs by performing included but not limited to admin-related tasks * Applies experience a…

Job details

* Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities * Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines * Works within standard operating procedures under supervision to develop and share quotes using standardized pricing tools * Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP * Support account managers & SE/ISEs by performing included but not limited to admin-related tasks * Applies experience and skills to complete assigned work within own area of expertise * Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate * Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities * Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested * Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable * Build an internal UL problem-solving network and proactively engage internal personnel to * anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience * Meet established timelines for pre-and post-sales activities. * Works with a moderate degree of supervision * Performs other duties as directed.

What you’ll do

The role involves managing pre- and post-sale activities, including generating quotes and processing orders via ERP. It also requires coordinating with internal teams and customers to ensure certification requirements and service adoption timelines are met.

Requirements

Candidates must have a high school diploma and proficiency in MS Office and CRM software. Less than one year of related experience and a basic understanding of business sales processes are required.

Listed skills

• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• ERP · Preferred
• Teams · Preferred
• Client · Preferred
• Sales · Preferred
• Process · Preferred
• MS-Office · Preferred
• Supervision · Preferred
• Customer · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Engagement
• Sales Process Management
• ERP Software
• CRM Software
• MS Office
• Quoting
• Administrative Support
• Client Follow-up
• Business Acumen
• Communication Skills
• Data Tracking
• Problem Solving