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- Employment type
- Full-time
- Experience level
- Senior · 7+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Location requirements
- Country, Montreal, Quebec, Canada
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Assess business strategies and IT services across business units, map current processes, and identify gaps, pain points, and operational impacts. Develop an improvement roadmap and prioritize initiatives according to their value to each business unit.
Job details
Our client is a large international organization with a strong presence across Canada and a complex, multi-business-unit environment. They're looking for a bilingual IT Business Analyst to help their business units assess and structure their IT needs, and to turn those findings into a clear, prioritized improvement plan. This isn't a requirements-gathering role. It sits upstream of projects: understanding what each business unit is trying to achieve, evaluating how well IT services support it, and helping decide which initiatives will bring the most value. What you'll do Assess Analyze business strategies and objectives, and evaluate how effectively they're supported by IT services Rate the effectiveness of IT services for each business unit to identify what's underperforming or needs improvement Map and diagnose Visually map processes and document current ways of working Identify gaps, pain points, inefficiencies and their operational impact Plan and prioritize Build an improvement roadmap and help structure the projects needed to deliver it Assess impacts and prioritize IT initiatives based on their value to each business unit What you bring [7+] years of experience in business analysis, process improvement or IT service assessment Hands-on experience assessing current-state processes or services and building an improvement plan from the findings A structured, analytical approach and a genuine continuous-improvement mindset Comfort working with business unit stakeholders and turning findings into clear priorities Fluent French and English (required) Nice to have Lean Six Sigma certification (Green Belt or higher) Experience in process improvement or organizational transformation Interested, or know someone who'd be a great fit? Apply here or send me a message.
What you’ll do
Assess business strategies and IT services across business units, map current processes, and identify gaps, pain points, and operational impacts. Develop an improvement roadmap and prioritize initiatives according to their value to each business unit.
Requirements
Requires at least 7 years of experience in business analysis, process improvement, or IT service assessment, including hands-on current-state assessment and improvement planning. Candidates must be fluent in French and English and bring a structured, analytical approach; Lean Six Sigma certification and transformation experience are preferred.
Listed skills
- Business analysis · Preferred
- Process Improvement · Preferred
- Process Mapping · Preferred
- Continuous Improvement · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Business Analysis
- Process Improvement
- IT Service Assessment
- Business Strategy Analysis
- Process Mapping
- Current-State Assessment
- Gap Analysis
- Impact Assessment
- Roadmap Development
- Initiative Prioritization
- Stakeholder Engagement
- Continuous Improvement
- Analytical Thinking
- French Fluency
- English Fluency
- Lean Six Sigma
Job areas
- Technology
- Consulting
- Data & Analytics
- Management & Leadership