Technical Support Specialist-British Columbia

Job summary

Perform repairs and preventive maintenance on medical products at customer sites while handling service requests and complaints. Collaborate with the engineering department to report product issues and support the planning of technician workflows.

Job details

Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you. Join an ambitious team that thrives on opportunities to learn, excel and innovate. Responsibilities include Perform repairs or preventive maintenance on our products at our various customers' sites Participate in the training of service technicians, and when required, technical personnel in the hospitals Handle customer service requests, including complaints. (Process, tools and documentation) Process orders received for parts or service for Umano Medical products Follow up with the customer from request entry to completed repair, to customer satisfaction Follow up on the documentation of all service cases or service requests Ensure that the engineering department is informed of all relevant issues and information received from customers regarding products Collaborate with other departments in different projects (in reference to the after-sales service) Collaborate in the implementation, updating and respect of the different instructions and procedures Support the customer relations manager in planning the work of the technicians and service clerks Support technicians, service clerks and subcontractors at the technical level Follow up and analyze the parts inventory Life at Umano Medical Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests. Requirements DEC or Bachelor's degree in a related field, or any combination of relevant experience and training Strong problem-solving skills and analytical thinking Ability to read and interpret technical drawings Experience in after-sales service or customer support Hands-on experience in product repair and technical support Proficiency with Microsoft Office Suite and Outlook Willingness and ability to travel as required Join a committed and dynamic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment!

What you’ll do

Perform repairs and preventive maintenance on medical products at customer sites while handling service requests and complaints. Collaborate with the engineering department to report product issues and support the planning of technician workflows.

Requirements

Requires a DEC or Bachelor's degree in a related field or equivalent experience. Candidates must have hands-on experience in product repair, technical support, and the ability to travel as needed.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Preventive Maintenance · Preferred
• Microsoft Office Suite · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Product Repair
• Preventive Maintenance
• Technical Support
• Customer Service
• Technical Drawing Interpretation
• Problem Solving
• Analytical Thinking
• Microsoft Office Suite
• Inventory Analysis
• After-sales Service

Job areas

• Customer Service & Support
• Healthcare
• Engineering
• Manufacturing
• Trades