Counterperson

Job summary

Provide prompt and professional service to customers by processing orders, handling inquiries, and managing invoicing. Responsible for loading/unloading vehicles, replenishing stock, and maintaining a clean work environment.

Job details

Overview Provide customers with prompt, knowledgeable, and courteous service. Responsibilities Essential Job Functions Greet customers promptly and courteously by name (if known) Answer telephones promptly and courteously identifying yourself and the company Provide professional and knowledgeable assistance to customers Provide accurate and timely execution of customer’s orders, requests and other services Enhance customer orders by asking if other products are needed that were not specifically requested Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc. Load and unload company, customer and outside carrier vehicles using proper equipment Break down and put away stock Regular and punctual attendance Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed Other Job Functions Follow-through/follow-up on promises and commitments made to customers Make deliveries as needed Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc. Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets Perform related jobs as required Qualifications Physical Demands Requires moving, lifting, and carrying up to 75 pounds Requires prolonged standing, bending, stooping, stretching and ability to climb ladders Requires exposure to chemicals and solvents Requires manual dexterity and eye-hand coordination for data input Skills and Abilities Ability to cross-reference and recommend substitute products Ability to get along with customers and other employees, follow directions and work under pressure Equipment Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on Fork lift Education/Knowledge Basic knowledge of heating, air conditioning and refrigeration Learn and understand United’s product offering as well as rest of industry Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors. Work Conditions Overtime required during off-season and mandatory during season and inventory Saturdays as required by location and season. Heated store area Unheated warehouse area Concrete floors

What you’ll do

Provide prompt and professional service to customers by processing orders, handling inquiries, and managing invoicing. Responsible for loading/unloading vehicles, replenishing stock, and maintaining a clean work environment.

Requirements

Requires the physical ability to lift up to 75 pounds and operate a forklift. Basic knowledge of heating, air conditioning, and refrigeration is expected.

Listed skills

• Customer service · Preferred
• Forklift operation · Preferred
• Inventory management · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Invoicing
• Inventory Management
• Forklift Operation
• Product Procurement
• Cash Reconciliation
• Cross-referencing
• HVAC Knowledge
• Calculators
• Follow Through
• HVAC
• Reconciliation
• Procurement
• Data Entry
• Forklift Truck
• Warehousing
• Fine Motor Skills
• Material Safety Data Sheet
• Loading And Unloading
• Association Of Chartered Certified Accountants
• Coordinating
• Greeting Customers

Job areas

• Retail
• Customer Service & Support
• Trades
• Logistics
• Sales
• Parts Counterperson
• Fuel Service Attendant
• Service Station Attendants
• Automotive and Watercraft Service Attendants

More jobs from United Refrigeration, Inc.