Janitorial Overnight Supervisor

Job summary

The supervisor is responsible for overseeing nightly janitorial operations across multiple sites to ensure high-quality service delivery and safety compliance. They will manage staff performance, maintain strong customer relationships, and handle operational budgets and inventory.

Job details

About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary Key Focus: This Role is responsible for supporting the nightly operations of janitorial teams across multiple sites across Ontario pertaining to Adhoc & Specialized Services delivery. This role ensures that these services are delivered efficiently, safely and to the highest quality standards, while maintaining strong customer relationships and managing staff performance. Duties and Responsibilities: Customer Relationships & Communication Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust. Champion a customer-centric culture by aligning field team actions with customer expectations and service standards. Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively. Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations. Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability. Team Supervision and Leadership Set expectations of Scope of Work delivery Supervise, train, and support Janitorial staff Conduct regular site visits to inspect work quality Schedule shifts and assign duties to ensure adequate coverage Operational Oversight Collaborate with Teams to come up with action plans to improve quality and productivity Coordinate and monitor cleaning operations to meet customer expectations Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances Respond promptly to services issues and emergencies Inventory & Budget Management Monitor and control operational budgets and costs Manage inventory of cleaning supplies and equipment Internal Communication Participate in process improvement and internal business review meeting Using Salesforce to communicate to relevant departments on status of work Recruitment, Training & Development: Collaborating with Talent Acquisition to support potential labour coverage Support training and performance management of janitorial staff Job Requirements and Expectation Building strong Customer and Team relationships Available to address Customer and Team needs and concerns in a timely manner. Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory. Ability to deal with high levels of stress and solve problems as they arise. Ability to work flexible shifts on a rotation basis. Available to address concerns in a 24/7 environment. Skills: Task management & Planning skills Communication Skills: Active listening, verbal, and written communication skills Conflict management & negotiation skills Advanced technology competency. Managing budgeting & costing Expertise in floor care and cleaning procedures is an asset Process and compliance driven Coaching and Mentoring Superior time management and problem-solving skills Ability to work independently Education/Experience Minimum of 5 years’ experience in the Janitorial industry

What you’ll do

The supervisor is responsible for overseeing nightly janitorial operations across multiple sites to ensure high-quality service delivery and safety compliance. They will manage staff performance, maintain strong customer relationships, and handle operational budgets and inventory.

Requirements

Candidates must have a minimum of 5 years of experience in the janitorial industry and possess strong leadership and problem-solving skills. The role requires the ability to work flexible, rotating shifts and travel frequently within the designated territory.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Pension plan

Listed skills

• Team Leadership · Preferred
• Quality Control · Preferred
• Inventory management · Preferred
• Negotiation · Preferred
• Problem solving · Preferred
• Time management · Preferred
• Process Improvement · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Janitorial supervision
• Customer relationship management
• Team leadership
• Quality control
• Budget management
• Inventory management
• Conflict management
• Negotiation
• Task management
• Active listening
• Problem-solving
• Time management
• Floor care
• Cleaning procedures
• Process improvement
• Salesforce
• Process Improvement
• Mentorship
• Communication
• Performance Management
• Planning
• Operations
• Problem Solving
• Budgeting
• Leadership
• Coaching
• Accountability
• Time Management
• Budget Management
• Inventory Management
• Active Listening
• Service Standards
• Health and Safety Regulatory Compliance
• Conflict Management
• Internal Communications
• Tactfulness
• Facility Repair And Maintenance
• Task Management
• Cleaning Operations Management

Job areas

• Management & Leadership
• Trades
• Customer Service & Support
• Retail
• Janitorial Supervisor
• Janitor / Cleaner
• Building Caretakers
• Janitors and Cleaners, Except Maids and Housekeeping Cleaners

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