Operations Manager - Western Canada

Job summary

The Operations Manager acts as a key liaison between the company and subcontractors to ensure service expectations and compliance are met. They are responsible for partner recruitment, performance management, and overseeing the transition process for new partners.

Job details

About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. The role's focus is to be a key liaison between United and the Partners (Subcontractors) within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L & D), Finance and Equipment Services departments and externally with third party vendors to ensure that our Partners needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. The role will also work closely within other team member's to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and Process Compliance, Partner Recruitment and Performance Management, Partner Change Overs (PCO’s), Issues Escalation and Compliance. Duties and Responsibilities Execution of United Services Group’s Vision, Mission, Values and Strategic plans. Manage Partner Recruitment process and create a Resource Pool of trained Partners within the regions. Ensure legal compliances of Partners by implementing United Hiring Packages. Provide key support to the Regional teams in managing the performance management process with the Partners. Lead and manage the Partner Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners. Managing Partner Issues Escalation process in collaboration with RPM. Attending legal “Discoveries” on behalf of United Services Group, if required Calibration Walks with Account Management teams and Partners. Implementing guidelines, processes, and procedures for Partner Relations Department Ensure overall compliance of guidelines, policy & procedures with Partners and their cleaners. Ensure data integrity pertaining to Partners within Salesforce. Job Requirements and Expectation Available to address customer and Partner needs and concerns in a timely manner. Willing to travel frequently within the designated territory or outside the province as may be required from time to time. Ability to deal with high level of stress and solve problems as they arise. Ability to work flexible shifts on a rotation basis. Key Competencies Business acumen Task management & Planning skills Communication Skills: Active listening, verbal, and written communication skills Conflict management & negotiation skills. Needs assessment and information gathering. Advanced Technology competency Managing budgeting & costing (Cost Breakdowns) Expertise in floor-care and cleaning procedures is an asset. Process and compliancy driven. Superior time management and problem-solving skills. Ability to work independently. Education/Experience Post-secondary degree in business administration or related field. Minimum of 5 years’ operational experience. French or Spanish would be an asset

What you’ll do

The Operations Manager acts as a key liaison between the company and subcontractors to ensure service expectations and compliance are met. They are responsible for partner recruitment, performance management, and overseeing the transition process for new partners.

Requirements

Candidates must have a post-secondary degree in business administration or a related field and at least 5 years of operational experience. The role requires the ability to travel frequently, manage high-stress situations, and work flexible rotational shifts.

Benefits

• Health insurance • Dental insurance • Vision insurance • Pension plan

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Budgeting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business acumen
• Task management
• Planning skills
• Active listening
• Conflict management
• Negotiation skills
• Needs assessment
• Information gathering
• Advanced technology competency
• Budgeting
• Costing
• Floor-care
• Cleaning procedures
• Problem-solving
• Time management
• Facility Repair And Maintenance
• Information Gathering
• Planning
• Needs Assessment
• Account Management
• Active Listening
• Business Acumen
• Business Administration
• Strategic Planning
• Communication
• Conflict Management
• Data Integrity
• Performance Management
• Finance
• Spanish Language
• French Language
• Problem Solving
• Negotiation
• Salesforce
• Subcontracting
• Time Management
• Task Management

Job areas

• Management & Leadership
• Retail
• Logistics
• Consulting
• Administrative
• Operations Manager
• Operations Manager (General)
• Manufacturing Managers
• General and Operations Managers