Community Insights Coordinator

Job summary

The Community Insights Coordinator maintains the 211 Manitoba database to ensure accurate community resource information and supports the Community Insights and Collaboration unit with administrative and operational tasks. They also facilitate community outreach, coordinate team logistics, and assist in identifying service trends and community needs.

Job details

COMMUNITY INSIGHTS COORDINATOR SALARY Starting Salary: $43, 796.33 In accordance with the Collective Agreement between the UWW and Unifor Local 191. Who We Are United Way Winnipeg brings people together to build a stronger, more connected city. For more than 60 years, we have helped Winnipeggers turn care into action by mobilizing donors, workplaces, volunteers, community partners, governments, and a network of 125+ agencies and programs. Together, this network protects and strengthens the social safety net that thousands of people rely on every year. Every 12 seconds, someone in Winnipeg reaches out to one of these organizations for help. Our work is about more than raising funds. It is about growing a movement of people who believe they have a role to play in shaping the future of our city. We listen to community, invest in local solutions, build partnerships, and create opportunities for more people to belong, participate, and contribute. As part of the United Way Winnipeg team, you’ll bring your skills to work that matters. You’ll join a workplace grounded in care, curiosity, collaboration, and accountability, where people are encouraged to learn, contribute, and help move important work forward. If you’re looking for a role where your work can help strengthen community and grow a movement for a better Winnipeg, we’d love to hear from you. THE OPPORTUNITY OF THIS ROLE The Community Insights Coordinator supports United Way Winnipeg’s Community Insights and Collaboration unit by helping collect, organize, and maintain information that strengthens our understanding of community needs, service trends, and opportunities for improvement. A key focus of this role is maintaining the 211 Manitoba database, helping ensure that people across Manitoba can access accurate, current, and reliable information about community services and supports. Working closely with community organizations, service providers, government partners, and internal teams, the Coordinator verifies information, identifies gaps, and supports ongoing quality improvement. The role also provides administrative and operational support to the Community Insights and Collaboration unit, including coordinating meetings and events, maintaining records and team resources, supporting reports and presentations, and tracking projects and follow-up activities. From time to time, the Coordinator will also support community outreach and awareness activities for 211 Manitoba. This is an opportunity for someone who is detail-oriented, organized, and curious about how community services connect to one another. You will play an important role in helping ensure that community resource information is accurate, accessible, and useful to the people and organizations who rely on it. This position is part of the bargaining unit represented by Unifor Local 191 and is governed by the terms and conditions of the applicable collective agreement. RESPONSIBILTIES Participate as a member of the bargaining unit, specifically Unifor and it's Local 191 211 Manitoba Information & Database Coordination Maintain, update, and verify information within the 211 Manitoba database to ensure community resource information is accurate, current, complete, and accessible. Connect with community organizations, government departments, and service providers to confirm program and service information, resolve discrepancies, and gather updates. Review database information to identify outdated, incomplete, duplicated, or missing information and coordinate appropriate updates. Monitor outstanding updates and follow up with community partners to support ongoing information quality. Support quality assurance activities and targeted reviews of information across different services, populations, geographic areas, and sectors. Compile database statistics, tracking information, and summaries to support reporting and team decision-making. Community Insights & Collaboration Collect, organize, and maintain information from community, service, and organizational sources to support an understanding of community needs, service trends, emerging issues, and opportunities for improvement. Identify recurring patterns, gaps, and emerging needs through database information, community outreach, and relationships with service providers, and bring relevant observations forward to the team. Support community sector dialogue tables and other initiatives by preparing information, reports, presentations, briefing materials, and other resources. Assist with maintaining accurate community resource information during emergencies or periods of rapid service change. Support project coordination through activity tracking, follow-up, timelines, and other organizational needs. Community Outreach & Resource Information Support outreach activities that raise awareness of 211 Manitoba and the community services and supports available to Manitobans. Coordinate logistics for meetings, presentations, outreach activities, and community events, including scheduling, materials, communications, and follow-up. Represent 211 Manitoba at community events and outreach activities, as required, and provide information about available services and supports. Build positive working relationships with community organizations, service providers, government partners, and other community stakeholders. Team Coordination & Operational Support Coordinate meetings, appointments, calendars, and logistical arrangements for the Community Insights and Collaboration team. Prepare agendas, meeting materials, records, and action-item tracking to support effective team coordination and follow-through. Maintain organized team records, contact lists, templates, tracking tools, shared resources, and other operational documentation. Collaborate with team members to clarify information, address emerging issues, and contribute to continuous improvement. What Will Help You Succeed Ideal candidates will have: Strong communication and relationship-building skills, with the ability to work respectfully with community organizations, service providers, government partners, colleagues, and community members. Excellent organization and attention to detail, with the ability to manage multiple priorities while keeping information accurate, current, and well organized. A curious and analytical approach, with the ability to recognize patterns, gaps, inconsistencies, and emerging community needs. Adaptability and sound judgment, with the ability to respond to changing priorities, assess information, and know when an issue needs further attention. The ability to work both independently and collaboratively, taking ownership of responsibilities while contributing to shared team goals and continuous improvement. Professionalism, accountability, and respect, including the ability to handle sensitive information appropriately and contribute to an inclusive and supportive workplace. Qualifications/Experience 2–5 years of experience working in the not-for-profit, community service, health, social service, government, or related sector. Experience working with community resources, service information, data, databases, or community partners. Post-secondary degree or diploma in Humanities, Social Sciences, Information Management, or a related field. An equivalent combination of education and training with a minimum of 2 years of relevant experience may be considered. Experience working with community organizations, service providers, or other system partners is an asset. Certified Community Resource Specialist (CRS) certification is considered an asset, or with a commitment to pursuing certification once eligible. Experience within the United Way movement as a campaign volunteer, Employee Campaign Chair, agency staff member or volunteer, or through other roles in the movement is considered an asset Benefits United Way Winnipeg offers opportunities for personal and professional growth in a rewarding career! We offer excellent benefits, including: Company paid Health and Dental Coverage Defined Benefit Pension Package with Company Match Generous Paid Time off and Holiday schedule Opportunities for professional development and career growth Flexible hybrid work arrangements to support work life balance How To Apply United Way Winnipeg is committed to achieving and maintaining a workforce that reflects the demographics of the communities we serve. Applicants are asked to self-declare. We are committed to providing an inclusive, barrier-free work environment, beginning with the hiring process. Individuals applying for employment with United Way Winnipeg may request accommodations at all stages of recruitment and employment from the People & Culture team. All information received as it relates to accommodation will be kept confidential. Applicant reviewal will begin on October 1, 2026. This posting will remain open and will continue to receive applications until the position is filled. To apply, please visit our website or click Apply today!

What you’ll do

The Community Insights Coordinator maintains the 211 Manitoba database to ensure accurate community resource information and supports the Community Insights and Collaboration unit with administrative and operational tasks. They also facilitate community outreach, coordinate team logistics, and assist in identifying service trends and community needs.

Requirements

Candidates should have 2–5 years of experience in the not-for-profit, community service, or related sectors and possess strong organizational and communication skills. A post-secondary degree or diploma in Humanities, Social Sciences, or Information Management is required, or an equivalent combination of education and experience.

Benefits

• Health coverage
• Dental coverage
• Defined benefit pension package
• Paid time off
• Holiday schedule
• Professional development
• Career growth
• Flexible hybrid work arrangements

Listed skills

• Communication · Preferred
• Relationship Building · Preferred
• Attention to detail · Preferred
• Project Coordination · Preferred
• Administrative Support · Preferred
• Quality assurance · Preferred
• Reporting · Preferred
• Problem solving · Preferred
• Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Database management
• Data collection
• Communication
• Relationship building
• Attention to detail
• Analytical skills
• Project coordination
• Community outreach
• Administrative support
• Quality assurance
• Reporting
• Information organization
• Problem solving
• Collaboration
• Accountability

Job areas

• Social Services
• Administrative
• Data & Analytics
• Government & Public Sector

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