Associate Tech Support Analyst

Job summary

The Associate Tech Support Analyst will respond to time-sensitive support calls and act as the primary point of contact for resolving reported incidents. They will also troubleshoot production radiology systems and collaborate with internal teams to ensure effective issue resolution.

Job details

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute* from anywhere within Canada as you take on some tough challenges. Primary Responsibilities: Responding to time sensitive support calls that can affect patient care Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs Manage ticket backlog of about 20-30 cases Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests Contribute to a fast-paced and highly collaborative team-based work environment You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 2+ years of experience in Technical Support role where you are troubleshooting Windows Operating Systems or 2+ years of education from a technical program and an accredited college or university 1+ years of customer service experience Currently reside in Canada Availability to work an 8-hour shift Monday – Friday starting between 5am-9:30am PST with an on-call rotation as needed Preferred Qualifications: Intermediate level of proficiency in at least 1 programming language (C,C#, C++, Python, etc.) Experience in medical imaging, specifically radiology or cardiology 2+ years of experience using Windows command line, Powershell 1+ years of experience troubleshooting TCP/IP issues 1+ years of experience working in a Technical Support Center 1+ years of experience in Troubleshooting Active Directory 1+ years of experience providing technical support in a collaborative environment *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Canada Residents Only: The hourly range for Canada residents is $25.00 to $52.00 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN

What you’ll do

The Associate Tech Support Analyst will respond to time-sensitive support calls and act as the primary point of contact for resolving reported incidents. They will also troubleshoot production radiology systems and collaborate with internal teams to ensure effective issue resolution.

Requirements

Candidates must have a High School Diploma or GED, along with at least 2 years of technical support experience or relevant education. Proficiency in Windows operating systems and a commitment to working an 8-hour shift within the specified PST window are required.

Benefits

• Comprehensive benefits
• Career development opportunities
• Telecommute flexibility

Listed skills

• Technical Support · Preferred
• Customer service · Preferred
• Troubleshooting · Preferred
• TCP/IP · Preferred
• Active Directory · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Windows operating systems
• Customer service
• Troubleshooting
• Networking
• Windows servers
• Hardware
• Storage systems
• Oracle databases
• Powershell
• TCP/IP
• Active directory
• Radiology systems
• PACS
• RIS
• C (Programming Language)
• Active Directory
• Systems Engineering
• C# (Programming Language)
• C++ (Programming Language)
• Cardiology
• Customer Service
• Command Prompt
• Sales
• Health Equity
• Python (Programming Language)
• Windows Servers
• Oracle Databases
• Windows PowerShell
• Radiology
• Troubleshooting (Problem Solving)
• Wide Area Networks

Job areas

• Technology
• Customer Service & Support
• Healthcare
• Software
• Technical Support Associate
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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