Dispatcher Assistant

Job summary

Plan and coordinate truck routes and schedules while monitoring driver progress to ensure timely deliveries. Communicate with drivers, customers, and warehouse staff to resolve operational challenges and maintain accurate dispatch records.

Job details

Responsibilities: Plan and coordinate truck routes and schedules to ensure timely deliveries. Assign loads to drivers based on availability, location, and delivery deadlines. Monitor drivers’ progress and provide real-time updates to customers and internal teams. Communicate effectively with drivers, customers, and warehouse personnel to resolve issues and optimize operations. Track and report on transportation metrics, including on-time performance and delivery efficiency. Ensure compliance with transportation regulations, safety standards, and company policies. Address and resolve any operational challenges, including delays, breakdowns, or changes in delivery schedules. Maintain accurate records of dispatch activities, including trip logs, fuel usage, and driver hours. Work closely with fleet maintenance teams to ensure vehicle availability and minimize downtime. Provide exceptional customer service and handle any inquiries or complaints professionally. Monitor vehicle maintenance and ensure all transport vehicles are in optimal condition. Train, supervise, and evaluate the performance of transportation staff. Handle any issues or delays that arise during the transportation process promptly. Qualifications: Previous experience in dispatching, logistics, or a related field preferred. Strong organizational and time management skills. Ability to multitask and work under pressure in a fast-paced environment. Excellent communication and problem-solving skills. Knowledge of transportation regulations and industry best practices. Proficiency in Microsoft Office (Excel, Word, Outlook) and other relevant software. Bilingual in English and Chinese is a plus Benefits Dental, RRSP, Vision, Medical insurance, Paid Holiday, Paid Time Off, Paid Sick Leave, Management training program Salary: 40,000 CAD

What you’ll do

Plan and coordinate truck routes and schedules while monitoring driver progress to ensure timely deliveries. Communicate with drivers, customers, and warehouse staff to resolve operational challenges and maintain accurate dispatch records.

Requirements

Previous experience in dispatching or logistics is preferred, along with proficiency in Microsoft Office. Candidates should possess strong organizational skills and the ability to work under pressure in a fast-paced environment.

Benefits

• Dental • RRSP • Vision • Medical Insurance • Paid Holiday • Paid Time Off • Paid Sick Leave • Management Training Program

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Route Planning
• Scheduling
• Logistics Management
• Driver Coordination
• Transportation Compliance
• Problem Solving
• Microsoft Office
• Customer Service
• Fleet Maintenance
• Staff Supervision
• Time Management
• Multitasking

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative