Administrative Quality Lead

Job summary

The Administrative Quality Lead provides leadership, mentorship, and direct supervision to administrative staff while ensuring adherence to standard operating procedures and patient-centered care. They also participate in quality improvement initiatives, data collection, and the development of unit guidelines to enhance administrative practices.

Job details

Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca Job Description Union: Non-Union Number of vacancies: 1 New or replacement Position: Replacement Site: Princess Margaret Cancer Centre Department: Princess Margaret Administration Reports to: Clinical Director Salary Range: $35.35 - $53.03 per hour Hours: 37.5 hours per week Shifts: Monday-Friday Status: Permanent Full-time Closing Date: October 12, 2026 Position Summary As an integral member of the interprofessional team, the Administrative Quality Lead acts as a resource for the administrative team (PFCs and administrative staff). This position will play a key leadership role by mentoring and providing direction, ongoing development and preceptorship to team members. Duties Support current administrative staff and other team member practices within the department and utilize Standard Operating Procedures, Policies and Patient Centered Care to validate or change practices Contribute to staff development by promoting and ensuring a supportive/collaborative learning environment and applying principles of adult learning and practice standards for administrative staff Provide direct supervision of PFC staff; recommend disciplinary action in consultation with unit Nursing Manager or when Nurse Manager is absent Contribute to the development or revision of specialty standards or unit guidelines, including reviewing, revising and creating written policies and procedures that guide practice with other team members including leadership Participate in quality improvement through administrative opportunities, data collection, planning, implementation and evaluation of new initiatives Collect and review quality indicators; identify gaps and trends; develop action plans and report quality issues to the Nurse Manager/Clinical Director Participate in leadership activities i.e., project development, committee work and policy development Facilitate open communication and collaborative partnerships with the interprofessional team Qualifications Bachelor’s degree or equivalent experience required Five (5) years clinical administrative experience, including experience as required by area of responsibility and experience working in a supervisory capacity. Demonstrated strong leadership and motivational skills Excellent skills in recognizing, analyzing and resolving problems Excellent decision making skills Clinical and patient teaching skills Demonstrated ability to work in a team environment and collaborates with others in assisting with the delivery of care to patients Adapt to and implement change; facilitate its acceptance by others Maintain and protect patient confidentiality in accordance with UHN Confidentiality policy requirements Exercise initiative and good judgement with ability to multi-task Excellent time management skills Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand Desirable skills: Experience working with Epic Hospital Information System Understanding and application of project management principles Understanding and application of quality improvement methodologies, e.g. Lean Process Improvement Understanding and application of change management principles Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. Department: PMH Administration Compensation: CAD 35.35 - CAD 53.03 - hourly

What you’ll do

The Administrative Quality Lead provides leadership, mentorship, and direct supervision to administrative staff while ensuring adherence to standard operating procedures and patient-centered care. They also participate in quality improvement initiatives, data collection, and the development of unit guidelines to enhance administrative practices.

Requirements

Candidates must hold a minimum of a Baccalaureate degree and possess at least five years of clinical administrative experience, including supervisory experience. Strong leadership, analytical, and problem-solving skills are required to effectively manage team performance and implement organizational change.

Benefits

• Healthcare of Ontario Pension Plan
• Flexible work environment
• Professional development opportunities
• Promotional opportunities
• Corporate discounts
• Travel discounts
• Restaurant discounts
• Parking discounts
• Phone plan discounts
• Auto insurance discounts
• On-site gyms

Listed skills

• Leadership · Preferred
• Quality Improvement · Preferred
• Policy development · Preferred
• Problem solving · Preferred
• Decision Making · Preferred
• Time management · Preferred
• Interprofessional Collaboration · Preferred
• Change Management · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Mentoring
• Staff supervision
• Quality improvement
• Data collection
• Policy development
• Problem solving
• Decision making
• Clinical teaching
• Patient teaching
• Time management
• Interprofessional collaboration
• Change management
• Lean process improvement
• Epic hospital information system
• Project management
• Epic EMR
• Policy Development
• Ability To Meet Deadlines
• Administrative Functions
• Planning
• Quality Improvement
• Motivational Skills
• Patient-Centered Care
• Research
• Artificial Intelligence
• Adult Learning Principles
• Teaching
• Medical Research
• Management
• Cardiology
• Change Management
• Decision Making
• Hospital Information Systems
• Collaborative Learning
• Communication
• Confidentiality
• Training And Development
• Data Collection
• Standard Operating Procedure
• Innovation
• Infectious Diseases
• Project Management
• Oncology
• Mentorship
• Multitasking
• Rehabilitation
• Nursing
• Medical Privacy
• Physical Medicine And Rehabilitation

Job areas

• Healthcare
• Management & Leadership
• Administrative
• Government & Public Sector
• Site Quality Leader
• Healthcare Administrator (General)
• Health Service Managers
• Medical and Health Services Managers

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