Ward Clerk - Schroeder Arthritis Institute

Job summary

The Ward Clerk provides essential patient registration, scheduling, and administrative support for the Schroeder Arthritis Institute outpatient clinics. Responsibilities include maintaining patient charts, managing unit operations, and handling reception duties such as triaging calls.

Job details

Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca Job Description Union: CUPE - TW Number of vacancies: 1 New or Replacement Position: New Site: Toronto Western Hospital Department: Schroeder Arthritis Institute, Outpatient Clinics Reports to: Clinical Manager Wage Range: $29.28 - $30.10 per hour Hours: Variable Shifts: Variable Weekdays Status: Casual Closing Date: November 5, 2026 Position Summary The Schroeder Arthritis Institute is the largest multidisciplinary arthritis hub in Canada, integrating medical, surgical and basic science aspects of Hand, Orthopedics, Osteoporosis and Rheumatology with a goal of making a global impact in discovery, learning and patient care. Duties Provide patient admitting/registration function, receiving/registering patients/visitors coming in for tests/procedures and/or appointments Provide patient administrative services, organizing and maintaining patient charts, electronic and paper information filing systems Provide reception responsibilities of answering, screening and triaging telephone calls Perform unit administrative services ensuring efficient operation of the unit, within scope of authority Scheduling patients for tests, special procedures and/or urgent/emergency appointments Following established procedures to ensure the efficient flow of patient/patient appointments providing routine clerical support services Qualifications At minimum, completion of a post secondary certificate up to 1 year in Office Administration or recognized equivalent General knowledge of office practices, process and procedures Knowledge of medical terminology preferred Experience working in a health care environment an asset Knowledge of a second language an asset Six (6) months to 1 year experience using computer applications or health information system required, i.e., EPR, MS outlook, PHS Must be able to read and understand sort notes, brief forms and/or instructions Must be able to add, subtract, multiply and/or divide Knowledge of another language, an asset Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards Exercise initiative and good judgement with ability to multi-task Compliance with confidentiality requirements under UHN Privacy Policy Effective organizational, interpersonal, and communication skills Knowledge of applicable legislative, UHN and/or departmental policies Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand. Ability to work effectively in a team environment Ability to handle difficult patients/situations Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted. Department: Arthritis Program Compensation: CAD 29.28 - CAD 30.10 - hourly

What you’ll do

The Ward Clerk provides essential patient registration, scheduling, and administrative support for the Schroeder Arthritis Institute outpatient clinics. Responsibilities include maintaining patient charts, managing unit operations, and handling reception duties such as triaging calls.

Requirements

Candidates must have at least a post-secondary certificate in Office Administration and 6 months to 1 year of experience with health information systems. Proficiency in medical terminology and strong organizational skills are highly preferred.

Benefits

• Healthcare of Ontario Pension Plan
• Transit access
• Shuttle service
• Corporate discounts
• On-site gyms
• Flexible work environment

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Multi-Tasking · Preferred
• Office Administration · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• scheduling · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient registration
• Medical terminology
• Administrative support
• Data entry
• Scheduling
• Customer service
• Communication skills
• Interpersonal skills
• Multi-tasking
• Electronic patient records
• Microsoft Outlook
• Office administration
• Triage
• Confidentiality
• Teamwork
• Communication
• Management
• Support Services
• Rehabilitation
• Innovation
• Artificial Intelligence
• Research
• Clerical Works
• Ability To Meet Deadlines
• Orthopedics
• Multitasking
• Office Administration
• Oncology
• Registration
• Filing
• Infectious Diseases
• Medical Surgical Nursing
• Medical Records
• Cardiology
• Medical Research
• Medical Terminology
• Health Information Systems (HIS)
• Physical Medicine And Rehabilitation
• Rheumatology
• Osteoporosis
• Discovery Learning

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Ward Clerk
• Administrative Clerk / Coordinator
• General Office Clerks
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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