Edge Network Analyst

Job summary

The Edge Network Analyst monitors, maintains, and troubleshoots the university's network infrastructure, including switches, wireless access points, and cabling. They also contribute to the design and implementation of network improvements while ensuring accurate documentation and reporting.

Job details

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status. Location - This role is in-person at North Campus, Edmonton. Position Summary The Edge Network Analyst will work with the other members of the Network Operations Team to ensure the availability and reliability of University network infrastructure, carrying out network maintenance tasks following UofA standards and operational procedures. RESPONSIBILITIES Operations: * Monitors the daily operation of networked systems and applications. (including network switches, wireless access points, uninterruptible power supplies, racking, etc.) * Follows predefined procedures on the installation, testing and troubleshooting of the network infrastructure. * Patches and performs routine maintenance of network hardware. * Installs, tests, implements, removes, and troubleshoots network cabling, hardware and other equipment (including network switches, wireless access points, uninterruptible power supplies, racking, etc.) * Splices, terminates, and tests fibre optic cable. * Creates labels and documents cabling infrastructure. * Maintains accurate records of the University's campus network. * Performs routine configuration hi everyone changes for network switch ports, including physical cabling as required. * Performs switch software upgrades, replaces defective equipment, and maintains wiring closets to high standard for maintainability and sustainability. * Monitors network for stability, proper configuration and usage. * Researches and stays up to date on network cabling analytical tools * Maintains network cabling tools Design: * Assists in the design, documentation, and implementation of new and/or improved edge network connections. * Provides accurate records of installation and repair work for reporting. Prepares network documentation. Issue Resolution: * Analyzes and resolves assigned network problems. * Responds to trouble calls; diagnose and develop solutions/repair. * Troubleshoots and resolves malfunctions. * Troubleshoots and resolves network connectivity issues. * Troubleshoots and resolves technical issues and if required, provides on-call support for network, hardware, software and/or computer configuration. (including network switches, wireless access points, uninterruptible power supplies, racking, etc.) Network Development: * Contributes to the development of installation procedures and standards. and submits recommendations for Improvements. * Assists in evaluating new technology. * Contributes to the planning for installations. Project Work: * Serves as a project team member for projects. * Follows predefined procedures on the installation, testing and troubleshooting of the network infrastructure. * Patches network hardware. * Installs, tests, implements, removes, and troubleshoots network cabling, hardware and other equipment (including network switches, wireless access points, uninterruptible power supplies, racking, etc.) * Splices, terminates, and tests fibre optic cable, determines pass/fail and corrects issues * Creates labels and documents cabling infrastructure including patch panels in TRs * Works with clients, F&O Project Managers and Cabling/Edge Team Leader to both understand business needs and ensures project designs are updated correctly before the designs are sent to contractors for implementation QUALIFICATIONS * A Bachelor of Science in computing science, engineering or equivalent experience * Advanced Diploma, Computer Systems Networking and Telecommunications * Experience testing fiber using visual inspection, visual fault locator (VFL), optical loss test set (OLTS), and optical time-domain reflectometer (OTDR) devices * Experience using cable toner, network connectivity tester * Experience in an enterprise networking environment * Experience within an educational environment * Well developed analytical and organizational skills, with strong problem solving capabilities and a good understanding of business processes * Excellent verbal, written communication skills, problem-solving, analytical, time management skills and excellent interpersonal skills * Demonstrated ability in managing competing priorities and workloads, consulting, and executing work assignments simultaneously to achieve results in a complex ever changing environment is essential to meet deadline * Certifications: * Cisco Certification Achieved Cisco Certified Network Associate (CCNA) * CFOT® Certified Fiber Optic Technician certification, is an asset * Achieved Network+ and A+ certification; is an asset Application Instructions Click "Apply Now" to submit your resume and cover letter. This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA). This position offers a comprehensive benefits package [https://www.ualberta.ca/en/human-resources-health-safety-environment/benefits-and-pay/benefits-and-pension/benefits-overview/index.html]. The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit. The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide. Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more [https://www.ualberta.ca/en/careers.html]. At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs. We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns. The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply. L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler. Information Services & Technology [https://www.ualberta.ca/en/information-services-and-technology/index.html] (IST) is the central support group for the university's technological landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT solutions.

What you’ll do

The Edge Network Analyst monitors, maintains, and troubleshoots the university's network infrastructure, including switches, wireless access points, and cabling. They also contribute to the design and implementation of network improvements while ensuring accurate documentation and reporting.

Requirements

Candidates must possess a Bachelor of Science in computing science, engineering, or an equivalent combination of education and experience. Proficiency in fiber optic testing, enterprise networking, and relevant certifications like CCNA are required or highly preferred.

Benefits

• Comprehensive benefits package

Listed skills

• Network Troubleshooting · Preferred
• Time management · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Network infrastructure
• Fiber optic splicing
• Network troubleshooting
• Cabling
• Network switches
• Wireless access points
• OTDR
• OLTS
• VFL
• Network maintenance
• Hardware installation
• Technical support
• Documentation
• Analytical skills
• Problem solving
• Time management
• Patch Panels
• Courage
• Influencing Skills
• Design Documentation
• Network Infrastructure
• Technical Issues
• Influencing Without Authority
• Organizational Skills
• Compassion
• Planning
• Fiber Optics
• Research
• Teaching
• Telecommunications
• Electrical Wiring
• Business Process
• Cisco Certified Network Associate
• Network Analysis
• Communication
• CompTIA A+
• CompTIA Network+
• System Configuration
• Consulting
• Creativity
• Leadership
• Psychology
• Innovation
• Networking Hardware
• Interpersonal Communications
• Problem Solving
• Knowledge-Based Systems
• Network Troubleshooting
• Maintainability
• Project Management

Job areas

• Technology
• Engineering
• Education
• Administrative
• Network Analyst
• Network Analyst / Specialist
• Computer Network Professionals
• Computer Network Architects