Team Lead, Parking Enforcement, AVP Strategy Enterprise Comm

Calgary, AB
On-site
Posted Oct 10, 2026
1 position

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: High school
Posting language: English
Working hours: 40 hours per week
Seniority: Executive

Job summary

Lead and support Parking Enforcement Officers through training, mentoring, operational guidance, and knowledge sharing. Enforce parking and traffic regulations, support enforcement technologies, coordinate towing and field operations, and promote customer education and service excellence.

Job details

Description Parking and Transportation within AVP Strategy Enterprise Comm is currently seeking a Full-time Regular Team Lead, Parking Enforcement. Reporting to the Manager, Parking and Transportation Services, this position provides hands-on leadership for parking enforcement operations while maintaining frontline enforcement responsibilities. The Team Lead serves as the primary operational resource for Parking Enforcement Officers, promoting customer education, regulatory compliance, service excellence, and consistent application of parking regulations. The role is responsible for training, mentoring, knowledge transfer, technology support, operational coordination and after-hours towing response coordination. This position will work a variable schedule. The shifts will not be exactly the same days and times each week. Summary of Key Responsibilities (job functions include but are not limited to): Enforcement Operations and Technology - 70% Enforce parking and traffic regulations fairly and consistently. Support implementation, testing and troubleshooting of enforcement technologies, handheld devices, permit systems and LPR technologies. Coordinate towing requests and vehicle impounds, including after-hours requirements. Assist with traffic management, motorist assistance and event operations. Monitor operational issues and recommend process improvements. Leadership and Operational Support - 30% Provide day-to-day leadership, guidance and support to Parking Enforcement Officers. Train, mentor, coach and onboard staff. Act as department knowledge keeper for regulations, procedures, technologies and best practices. Promote customer education and voluntary compliance initiatives. Support conflict resolution and complex customer interactions. Coordinate field operations during peak periods, special events and campus disruptions. Qualifications / Requirements: High school diploma or equivalent; post-secondary education is an asset. Experience in parking enforcement, municipal enforcement, security or related operational environment. Demonstrated leadership, training and mentoring experience. Strong customer service, communication and problem-solving skills. Experience with computerized operating systems and enforcement technologies. Valid Alberta Class 5 Driver License and acceptable driver abstract. Ability to frequently work evenings and weekends. Application Deadline: October 16, 2026 We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted. This position is part of the AUPE bargaining unit, and falls under the General Job Family, Phase 4. For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website. About The University Of Calgary UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca. The University of Calgary has launched an institution-wide Indigenous Strategy ii' taa'poh'to'p committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do. The university's commitment to the Indigenous Strategy is evident through the oversight of 18 Elders serving on the Circle of Advisors and the many unit-based circles working towards implementation of the strategy including the Faculty Advisory Circle and teams such as the Office of Indigenous Engagement, the Writing Symbols Lodge, and the Indigenous Research Support Team. Many Indigenous-based events and processes are impacting curriculum, programming and polices at the University of Calgary. As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ([email protected]) and requests for accommodations can be sent to People & Culture ([email protected]). Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

What you’ll do

Requirements

Requires a high school diploma or equivalent; post-secondary education is an asset. Candidates should have related enforcement, security, or operational experience, demonstrated leadership and mentoring ability, strong customer service and communication skills, technology experience, a valid Alberta Class 5 driver's license with an acceptable abstract, and availability for frequent evening and weekend work.