Graduate Program Specialist

Job summary

The Graduate Program Specialist oversees and administers the processes for graduate program admissions and student progress within the Lang School of Business and Economics. They collaborate with faculty and program coordinators to monitor student status and ensure compliance with university policies.

Job details

Department: Lang Executive ProgramsPosition covered by the Collective Agreement with USW Local 4120 If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com) General Purpose Reporting to the Manager, Admission and Student Progress (LANG Dean’s Office), the Graduate Program Specialist (GPS) provides support and offers expertise for all aspects of graduate programs within the Lang School of Business and Economics. Duties and Responsibilities The Graduate Program Specialist is responsible for directly overseeing and administering the processes and procedures for admissions and in progress students for graduate programs at Lang. This includes admissions application processing and evaluation, ongoing support of applicants, collaboration with graduate program coordinators (GPCs) and faculty; tracking, monitoring and reporting of applicant and student status; knowledge and application of UofG Graduate Admission and Records policies and procedures; and management of key deadlines and activities for critical admissions operational activities. Requirements Two (2) year Community College graduation in a related field and one (1) to two (2) years of previous experience in a client service environment with multiple stakeholders. Experience within an academic environment (particularly graduate studies) is a strong asset, namely for knowledge of standard operating procedures within an academic context, and knowledge of policies and procedures as they relate to student admissions and progress. The ability to make decisions using integrity and sound judgement. The ability to demonstrate exceptional: interpersonal skills; communication skills (both oral and written); systems-focused approach; time management and prioritization skills; and a history of demonstrating initiative, and making sound judgements in ad hoc/ambiguous situations. Advanced skill in using Microsoft applications (Word, PowerPoint, Excel and Teams) and Salesforce. Preference will be given to candidates who have experience with student databases (Colleague), ExperienceApps, and Scholaro. An understanding of academic and professional programs, university policies and procedures, and administrative systems are considered an asset. Employee Type: Regular Position Number: 10592002 Classification: USW, Local 4120 Salary: Band 4 USW Local 4120 Wage Grid At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 09/14/2026 Closing Date: 09/21/2026

What you’ll do

The Graduate Program Specialist oversees and administers the processes for graduate program admissions and student progress within the Lang School of Business and Economics. They collaborate with faculty and program coordinators to monitor student status and ensure compliance with university policies.

Requirements

Candidates must have a two-year community college diploma and one to two years of experience in a client service environment. Proficiency in Microsoft Office and Salesforce is required, with preference given to those familiar with academic student databases.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Microsoft Teams · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred
• Communication Skills · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Admissions processing
• Student records management
• Client service
• Interpersonal skills
• Communication skills
• Time management
• Prioritization
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel
• Microsoft Teams
• Salesforce
• Colleague
• ExperienceApps
• Scholaro
• Data monitoring
• Management
• Communication
• Economics
• Standard Operating Procedure
• Interpersonal Communications
• Time Management

Job areas

• Education
• Administrative
• Customer Service & Support
• Graduate Program Assistant
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other