IT Services Technician, Managed Desktops

Job summary

The IT Services Technician provides technical support for managed desktops, laptops, and related hardware to faculty, staff, and students. Responsibilities include diagnosing issues, setting up new equipment, and maintaining documentation to improve IT service delivery.

Job details

Department: Technology OperationsPosition covered by the Collective Agreement with USW Local 4120 If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com) Reporting to the Manager, Client Productivity in Computing and Communications Services (CCS), the IT Services Technician will work in a team that provides a broad range of IT technical support to our Managed Desktops service. Specific responsibilities of the IT Service Technician include working as part of a collaborative team, using email, telephone, chat, and in-person communication channels to provide technology support to faculty, staff and students. Diagnosing and resolving issues pertaining to the operation and use of desktops, laptops, and related technologies; resolving hardware and software issues; supporting the ordering and set up of new computers and related equipment; providing guidance to clients and participating in the development, updating, and modification of documentation and processes to facilitate and improve IT services. Requirements of the position include: Two-year college diploma in computer networking and technical support, computer system technology, or similar educational background along with a minimum one (1) year of related experience. A combination of relevant education and experience may be considered. Previous experience providing Windows and/or macOS support to large and diverse community, preferably within an education environment Previous IT support experience gained within an IT service desk environment Familiarity and experience in the use of endpoint computing support tools such as MECM, Intune, JAMF would be an advantage Broad knowledge of University and / or departmental policies and procedures related to information technology, security and privacy would be an advantage Employee Type: Regular Position Number: 10683006 Classification: USW, Local 4120 Salary: Band 5 USW Local 4120 Wage Grid At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 09/16/2026 Closing Date: 09/30/2026

What you’ll do

The IT Services Technician provides technical support for managed desktops, laptops, and related hardware to faculty, staff, and students. Responsibilities include diagnosing issues, setting up new equipment, and maintaining documentation to improve IT service delivery.

Requirements

Candidates must have a two-year college diploma in computer networking or a related field and at least one year of relevant experience. Proficiency in Windows and macOS support, along with familiarity with endpoint management tools, is required.

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Support
• Desktop Support
• Hardware Troubleshooting
• Software Troubleshooting
• Windows Support
• MacOS Support
• MECM
• Intune
• JAMF
• Technical Documentation
• Customer Service
• Computer Networking
• Communication Channels
• IT Security
• Jamf
• Mac OS
• Technical Support
• Communication
• Computer Networks
• IT Service Management
• Microsoft Intune (Mobile Device Management Software)
• Diversification (Investing)

Job areas

• Technology
• Customer Service & Support
• Education
• Managed Services Technician
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators