Manager - Occupancy Strategy and Recruitment

Job summary

The manager will lead residence admissions, occupancy planning, and housing data analytics to maximize occupancy and operational efficiency. They are responsible for developing forecasting models, managing budgets, and executing marketing strategies to support Student Housing Services.

Job details

Department: Residence AdmissionsThis position is represented by the agreement between the Professional Staff Association and the University of Guelph If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant. Career Opportunities (sapsf.com) General Purpose Student Housing Services is seeking an experienced and strategic leader to provide leadership for residence admissions, occupancy planning, forecasting, housing data analytics, operational processes, and customer service delivery. The role is responsible for maximizing occupancy, driving data-informed decision making, and leading operational excellence across the residence portfolio. Duties and Responsibilities Lead residence occupancy strategies and admissions operations. Develop forecasting models and analyze demand, yield rates, enrollment trends, and occupancy patterns. Provide dashboards, KPI reporting, and strategic recommendations to senior leadership. Oversee applications, assignments, waitlists, transfers, appeals, deposits, billing, and contract administration. Lead process improvement initiatives and ensure compliance with institutional policies. Manage budgets and support revenue forecasting. Develop and execute comprehensive marketing and communications strategies to promote Student Housing Services. Leadership and Team Development: Lead, mentor, and develop a high-performing team. Foster accountability, collaboration, innovation, and continuous improvement. Build strong relationships with campus partners and support institutional planning initiatives. Requirements Three year College graduation in Business Administation or related field; Minimum five years progressive leadership experience, or an equivalent combination of education and experience. Demonstrated expertise in forecasting, business intelligence, analytics, and data-driven decision making. Strong leadership, communication, and stakeholder management skills. Experience with StarRez or similar systems and advanced Excel/reporting tools. Employee Type: Regular Position Number: 10013078 Classification: P&M FT- Band 04 Professional/Managerial Salary Bands The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade. *Tentative evaluation; subject to committee review. At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution. Posting Date: 11/05/2026 Closing Date: 11/12/2026

What you’ll do

The manager will lead residence admissions, occupancy planning, and housing data analytics to maximize occupancy and operational efficiency. They are responsible for developing forecasting models, managing budgets, and executing marketing strategies to support Student Housing Services.

Requirements

Candidates must have a three-year college diploma in Business Administration or a related field and at least five years of progressive leadership experience. Proficiency in forecasting, business intelligence, and systems like StarRez is required.

Listed skills

• Forecasting · Preferred
• Customer service · Preferred
• Stakeholder Management · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Residence admissions
• Occupancy planning
• Forecasting
• Data analytics
• Operational processes
• Customer service
• Strategic leadership
• KPI reporting
• Budget management
• Marketing strategy
• Team development
• StarRez
• Business intelligence
• Stakeholder management
• Excel
• Data Analysis
• Business Intelligence
• Process Improvement
• Dashboard
• Communication
• Planning
• Operational Excellence
• Stakeholder Management
• Leadership
• Decision Making
• Innovation
• Continuous Improvement Process
• Marketing
• Data-Driven Decision Making
• Accountability
• Customer Service
• Team Building
• KPI Reporting
• Billing
• Reporting Tools
• Contract Management
• Revenue Forecasting
• Admissions Operations

Job areas

• Management & Leadership
• Education
• Data & Analytics
• Customer Service & Support
• Administrative
• Occupancy Manager
• Recruiting Manager
• Human Resource Managers
• Human Resources Managers

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