TSG Specialist

Job summary

The Technology Support Analyst provides support services for corporate technology products, including hardware and software planning and installation. They also troubleshoot technical issues, resolve equipment problems, and coordinate project implementations.

Job details

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. The employee collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects. Job Type: Full-Time Permanent Work Location: 19088 38TH AVENUE SURREY, BC V3S 0P6Canada Pay Rate: $22.82/h Shift/Hours: Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.) RESPONSIBILITIES • External customer support: Performs Integrations and Installations • Assists with Facility Technology Management • Fulfills Service Requests • Interfaces with Customers, Teams, and Associates • Conducts TSG Technical Disaster Recovery Procedures • Addresses Customer Requests REQUIREMENTS Valid driver’s license. Working car in good condition. Willingness and able to travel to other sites on work area Technical experience, specifically familiarity with hardware. Ability to work independently with minimal supervision. Strong communication skills for customer interaction. Preferred: Willingness and able to travel to the U.S. QUALIFICATIONS • Bachelor’s Degree • A+, Microsoft Certified Solutions Associate • CCENT Cisco Network Certification Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

What you’ll do

The Technology Support Analyst provides support services for corporate technology products, including hardware and software planning and installation. They also troubleshoot technical issues, resolve equipment problems, and coordinate project implementations.

Requirements

Candidates must have a valid driver's license, a reliable vehicle, and the ability to travel to various sites. A bachelor's degree and technical certifications such as A+, MCSA, or CCENT are required or preferred.

Listed skills

• Technical Documentation · Preferred
• Customer support · Preferred
• Software Installation · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Hardware support
• Software installation
• Technical troubleshooting
• Network facilities management
• Disaster recovery
• Customer support
• Technical documentation
• Hardware planning
• Software planning
• System deployment
• Communication
• Planning
• Support Services
• Innovation
• Valid Driver's License
• Customer Support
• Technical Management
• Technical Services
• Disaster Recovery
• Microsoft Certified Solutions Associate
• Cisco Networking
• Cisco Certified Entry Network Technician

Job areas

• Technology
• Customer Service & Support
• Logistics
• TSG Support Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

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