TSG Specialist I

Caledon, ON
On-site
Posted Oct 1, 2026
1 position

$23 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Deploys, installs, upgrades, and supports UPS-approved hardware, software, networks, and infrastructure for internal and external customers. Troubleshoots technical issues, supports telecommunications and disaster recovery, coordinates implementations and service requests, and audits IT environments for compliance with UPS standards.

Job details

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description This position provides customers with deployment and support services for UPS approved technology products. The incumbent supports internal and external customers and UPS Information Technology (IT) infrastructure. This position conducts hardware and software planning, performs network management and administration, and provides technical advice and training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure. The incumbent troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services. This position executes implementations and facilitates activities to support programs and projects. The incumbent engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks. Job Type: Full-Time Permanent Work Location: 4156 MAINWAY BURLINGTON, ON L7L 0A7 Canada Pay Rate: $22.82/h Shift/Hours: Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.) Weekend work possible Responsibilities External customer support: Performs Integrations and Installations Assists with Facility Technology Management Fulfills Service Requests Interfaces with Customers, Teams, and Associates Conducts TSG Technical Disaster Recovery Procedures Addresses Customer Requests Requirements Valid driver’s license. Working car in good condition. Willingness and able to travel to other sites on work area Technical experience, specifically familiarity with hardware. Ability to work independently with minimal supervision. Strong communication skills for customer interaction. Preferred: Willingness and able to travel to the U.S. Qualifications Preferences: Bachelor’s Degree A+, Microsoft Certified Solutions Associate CCENT Cisco Network Certification Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

What you’ll do

Requirements

Requires a valid driver's license, a working car, willingness and ability to travel between work sites, technical experience with familiarity in hardware, and the ability to work independently with minimal supervision. Strong customer communication skills are required; a bachelor's degree, A+, Microsoft Certified Solutions Associate, or CCENT/Cisco Network Certification are preferred.