Cafe FOH/BOH Team Member

Job summary

Team members are responsible for preparing and serving food, managing cashier duties, and interacting with guests to ensure a positive experience. They must also maintain the cleanliness of the cafe area and ensure compliance with health code regulations.

Job details

CAFÉ BOH/FOH TEAM MEMBER JOB SUMMARY The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care. RESPONSIBILITIES * Demonstrate the highest standards of guest relations and care when assisting guests at the counter * Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business * Ensure adequate stock levels of supplies and consumables for the Café area * Manage queues and exceed guest expectations; upsell to maximize profit * Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash * Handle guest complaints in the first instance and report feedback to the Leadership Team * Work within established guidelines and operating procedures * Measure and assemble ingredients for menu items * Properly cook and store food items at appropriate temperatures * Rotate stock items as per established procedure * Ensure compliance with all health code regulations * Maintain clear, well-organized kitchen and storage areas * Participate in regular staff meetings and training, as required * Other duties as tasked by Leadership QUALIFICATIONS * Minimum of High School Diploma or equivalent required, some College preferred * Previous restaurant/quick service experience preferred * Basic math skills of adding and subtracting required * ServSafe or similar food handling certification preferred ADDITIONAL REQUIREMENTS * Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure * Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service * Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask * An effective, well-organized and efficient team player with a strong sense of discipline and urgency * Holds oneself accountable for high personal standards of conduct and professionalism PHYSICAL REQUIREMENTS * Work days, nights, and/or weekends as required * Work in a noisy, fast-paced environment with distracting conditions * Move about facility and stand for long periods of time * Lift and carry up to 30 lbs. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. ABOUT URBAN AIR ADVENTURE PARKS Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do. Urban Air Denver (East) is an equal opportunity employer.

What you’ll do

Team members are responsible for preparing and serving food, managing cashier duties, and interacting with guests to ensure a positive experience. They must also maintain the cleanliness of the cafe area and ensure compliance with health code regulations.

Requirements

Candidates must have a high school diploma or equivalent and basic math skills. Previous restaurant or quick service experience and food handling certification are preferred.

Listed skills

• Guest Relations · Preferred
• Food preparation · Preferred
• Customer service · Preferred
• Inventory management · Preferred
• Cleaning · Preferred
• Multitasking · Preferred
• Communication · Preferred
• Food safety · Preferred
• Teamwork · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest relations
• Food preparation
• Cashiering
• Customer service
• Inventory management
• Cleaning
• Multitasking
• Communication
• Basic math
• Food safety
• Teamwork
• Time management
• Guest Relations
• ServSafe Certification
• Professionalism
• Willingness To Learn
• Arithmetic
• Customer Service
• Cooking
• Food Safety And Sanitation
• General Mathematics
• Leadership
• Restaurant Operation
• Stock Rotation
• Upselling
• Customer Complaint Resolution

Job areas

• Food & Beverage
• Hospitality
• Customer Service & Support
• Retail
• Back of House Team Member
• Cashier (General)
• Cashiers and Ticket Clerks
• Cashiers

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