Bilingual Customer Care Rep FR/EN | Remote

Job summary

Help people create homes they love. Join our team as a Full-time Bilingual Customer Care Representative (French/English). This is a remote position for candidates who reside in the Greater Montreal area. Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home. Contribute to Urban Barn's commitment to exceptional customer service. As a Customer Care Representative, you will answer inquiries on customer orders, process exchanges and returns, and pro…

Job details

Help people create homes they love. Join our team as a Full-time Bilingual Customer Care Representative (French/English). This is a remote position for candidates who reside in the Greater Montreal area. Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home. Contribute to Urban Barn's commitment to exceptional customer service. As a Customer Care Representative, you will answer inquiries on customer orders, process exchanges and returns, and provide product information in a courteous and professional manner. The Customer Care Representative consistently strives to achieve the highest standard of service with every customer interaction. Our Customer Care Centre is open 7 days a week, so we’re looking for candidates who can work 30-40 hours a week and a variety of shifts during our peak customer times. Our hours of operation are from Monday to Sunday (7 days a week), from 7:30 - 6 PM EST. Start date: September 8, 2026 What You Will Do: * Meet and exceed customer satisfaction expectations with positive, patient, and clear communication * Inbound/outbound communication over the telephone, email, and LiveChat * Provide customers with information to assist them in making informed decisions * Coordinate with delivery partners to ensure quality delivery service * Provide post-sale support in correcting any errors or order changes * Perform other customer support and administrative duties What You Bring * Strong written and verbal communication skills in both French and English * Minimum 1 year of CSR or call center experience required * Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts) * Detail-oriented with a proven ability to multi-task * Tech-savvy; working knowledge of MS Office, and SAP experience an asset * Driven to help customers with empathy and understanding * Calm, positive attitude with a drive for KPIs and results * Superior time management skills Why Join Urban Barn: * We don't just sell home décor, we help furnish life's biggest moments * Competitive wage, starting at $21.25/hour * Group benefits (health, dental and vision coverage) * A Group RSP program * A 40% discount on Urban Barn products * Opportunities for professional development and advancement * We offer a fun work environment with a collaborative team Urban Barn offers a welcoming environment where inclusion, diversity and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.

What you’ll do

Handle customer inquiries via phone, email, and LiveChat regarding orders, exchanges, and returns. Coordinate with delivery partners and provide post-sale support to ensure high customer satisfaction.

Requirements

Requires at least one year of customer service or call center experience and fluency in both French and English. Candidates must be tech-savvy and available to work a flexible schedule including weekends.

Benefits

• Health Coverage • Dental Coverage • Vision Coverage • Group RSP Program • 40% Discount On Urban Barn Products • Professional Development Opportunities

Listed skills

• French · Preferred
• Health · Preferred
• Process · Preferred
• Communication · Preferred
• Development · Preferred
• Time · Preferred
• Administrative · Preferred
• positive · Preferred
• Flexible · Preferred
• Customer · Preferred
• email · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingual French and English
• Customer Service
• Call Center Operations
• Written Communication
• Verbal Communication
• Multi-tasking
• MS Office
• SAP
• Time Management
• Empathy
• KPI Management
• Administrative Support