Urban Outfitters Store Manager

Location This position is located at 6551 No 3 Rd, Richmond, British Columbia, V6Y2B6 Canada Role Summary The Store Manager will lead and drive sales by taking an Omni channel approach to the retail experience. Their goal is to deliver an environment that is engaging and inspiring to the customer while fostering continual team development to create a culture of excellence, creativity, collaboration, innovation, and trust. Role Responsibilities Brand Experience Acts as a brand representative reflective of the company values; partners with the Visual Merchandising Manager and Leadership Team on the creation of an engaging visual experience that appeals to the UO customer Leads and supports the team to elevate every aspect of the store experience through omni channel capabilities, merchandising, and display to create a compelling atmosphere Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized; interprets customer feedback and team insights to positively improve interactions Leadership + Team Management Builds a succession plan for engaging and retaining a diverse team to fuel internal growth; actively recruits and interviews to build an external network of talent to add different perspectives and experience to the team Provides timely and specific employee feedback to create a culture of action and accountability; facilitates a thorough and thoughtful onboarding for new hires, equitable development paths for all employees, and a focus on employee engagement Inspires teams through empowerment, creativity, empathy, and shared fate; tailors communication to the individual and leverages their strengths Visual + Business Operations Oversees and collaborates with key partners to uphold daily operating procedures; contributes to assessing accuracy and compliance of staff scheduling and payroll management Assesses global business and product sell-through to identify business success and opportunities for the store; effectively guides an empowered team to make strategic, creative, business-impacting decisions Oversees and collaborates with key partners to lead timely and effective execution of visual priorities for the store; interprets Home Office visual direction to impact store’s structure, display, merchandising, and outfitting Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store Communication + Relationships Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives Interprets team interactions through emotional intelligence and team insights to positively improve and build a consistent store environment Fosters a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks, and visual priorities; stays current and follows through to ensure important company information reaches all levels of the team Embraces a culture of development by protecting time with direct reports; proactive in setting goals and delivering feedback for team personal growth Provides store and departmental insight related to the customer experience and communicates to District Brand Leader and Home Office partners; participates within company and district forums through sharing store specific scenarios and ideas Role Qualifications Passion for UO brand 5+ years store leadership experience Proven record of hiring and developing great talent Strong understanding of merchant process and ways it impacts the business Experience in coaching, counseling, and conflict resolution Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays The Perks URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores #URBANNA Pay Range CAD $73,000.00 - CAD $76,000.00 /Yr.

The Store Manager leads sales and operations by fostering a culture of excellence, creativity, and collaboration through an omni-channel approach. They are responsible for driving visual merchandising, team development, and maintaining high standards for customer experience and business profitability.

Candidates must have at least 5 years of store leadership experience and a proven track record of hiring and developing talent. A strong understanding of merchant processes and the ability to work flexible hours, including nights and weekends, is required.

• Medical • Dental • Vision • Paid Time Off • Employee Discounts • Retirement Savings

• CommunicationPreferred
• CoachingPreferred
• Team LeadershipPreferred
• Inventory managementPreferred
• Conflict ResolutionPreferred

Identified from the job description. Confirm important requirements above.

• Store Management
• Omni-channel Retail
• Visual Merchandising
• Team Leadership
• Succession Planning
• Talent Acquisition
• Employee Development
• Conflict Resolution
• Business Operations
• Payroll Management
• Inventory Management
• Customer Experience
• Strategic Planning
• Communication
• Emotional Intelligence
• Coaching
• Empathy
• Business Success
• Accountability
• Advocacy
• Goal Setting
• Customer Service
• Customer Engagement
• Creativity
• Empowerment
• Employee Engagement
• Sales
• Leadership
• Innovation
• Merchandising
• Safety Standards
• Team Building
• Team Management
• Scheduling
• Teamwork
• Payroll Administration

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Outfitter
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum experience

5+ years

Apply by

Aug 27, 2027

Posting language

English

Working hours

40 hours per week