Customer Service Representative (81501)

Job DetailsJob Location: Burlington, ON L7N 3T2Job Shift: DayThis is a Full-Time contract position (12 months) with possible extension. Customer Service Representative Who We Are: You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees. Salary: $60,000 – $65,000 per year, based on experience and qualifications, plus a comprehensive benefits package and RRSP program. If you have: Passing Buyers Training Problem solving skills Actively seeking and documenting conversion opportunities to move spend to USTG preferred suppliers with documented successes Understanding of purchasing process Understanding of departmental touch points in order flow Comprehensive understanding of suppliers and products offered Positive Attitude with excellent customer service skills Strong attention to detail, recognize and report issues Awareness of NDA's and confidential information (customer prints / special pricing) Ensures that agreements are executed that protect the organization, and ensures that no information is disseminated without proper controls. Limits the flow of information internally and externally for confidential subject matter. Files intellectual property documents to secure rights, if necessary. A typical day may look like this: Customer Service Role – Quote request from customer, deliver, general inquiries from customers Supplier RFQ’s Customer Quote/Order Entry Determine Supplier/Source Initiate Blanket POs Create Part Numbers Spot buy Main contact for customers Discrepancies RMA’s – Both sides/ Supplier and internal Expediting Applies total cost analysist to purchasing decisions Education High school – Mandatory Post-secondary education preferred (CEGEP, college diploma, or equivalent). Equivalent combination of education and customer service experience will also be considered. Why join us? Stable full-time position in a well-established and growing North American organization Personal and professional growth with opportunities for advancement within the company Good benefits package including RRSP, dental, and extended health care Supportive and structured team environment Training provided to ensure success in the role Paid holiday and paid time off accrual Weekly Pay Physical Requirements: Ability to perform the essential functions of the job, with or without reasonable accommodation US Tool Group is committed to employment equity and fostering an inclusive, diverse, and respectful workplace. We welcome applications from all qualified individuals, including women, Indigenous Peoples, persons with disabilities, members of visible minorities, ethnic minorities, and individuals of all gender identities and expressions. Reasonable accommodation is available upon request throughout the recruitment process in accordance with applicable human rights legislation. For more information or to request reasonable accommodation during the recruitment process, please contact the Human Resources Department at 573-431-3856. Qualifications

Manage customer quote requests, order entry, and general inquiries while serving as the main point of contact. Handle supplier RFQs, initiate blanket POs, and manage RMAs and expediting processes.

Requires a high school diploma with post-secondary education preferred and a strong understanding of purchasing processes. Candidates should possess excellent customer service skills and the ability to handle confidential intellectual property documents.

• Comprehensive Benefits Package • RRSP Program • Dental Insurance • Extended Health Care • Paid Holiday • Paid Time Off

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Problem Solving
• Purchasing Process
• Order Entry
• Quote Management
• Supplier RFQ
• Blanket POs
• RMA Processing
• Expediting
• Total Cost Analysis
• Attention To Detail
• Confidentiality Management

• Customer Service & Support
• Logistics
• Manufacturing
• Administrative

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week