Util-Assist Inc.

Verified Job Source

Solutions. Simplified.

Newmarket, ON

Utilities

51–200 people

About

With a full suite of professional services and managed services, Util-Assist is shaping the utility of the future. Founded in 2005, Util-Assist was established during a pivotal time when a local government moved to mandate smart meters in every home. From day one, our mission has been to support and protect utility interests as they navigate complex technology transitions. Our deep expertise in advanced metering infrastructure (AMI) has positioned us as a trusted advisor to electric, water, and gas utilities across North America. Operating in the middle ground between vendors and utilities, we provide end-to-end professional services—from strategy and procurement to deployment and optimization–helping utilities manage large-scale projects with confidence. We have continually evolved our offerings to stay ahead of your changing needs. In 2007, we launched a managed service for utility billing and call center support, now known as CustomerAssist. Two years later, we introduced “Sync Operator Services” (now SyncAssist) to address AMI exception management and data synchronization. In 2014, on the heels of a devastating ice storm, we established PowerAssist to support utilities with better outage communications. Util-Assist is a wholly owned subsidiary of Alectra Energy Services, a branch of the Alectra Inc. family of companies providing non-regulated energy services. Alectra Utilities is the second largest municipally owned electric utility by customer base in North America. For the last several years, Util-Assist has earned national distinction as a Great Place to Work and has received multiple Best Workplaces awards. For more information, visit www.util-assist.com.

Open positions

Business Development Representative

Hybrid · Newmarket

⚡Who We Are: Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities. At Util-Assist, our people are our power. We foster a flexible, supportive workplace grounded in four core values: Deliver Excellence, Put People First, Do the Right Thing, and Be Humble. Recognized as a…

Lead Consultant

Remote

Account Manager

Hybrid · Toronto

The Client Relationship Manager acts as the primary point of contact to build long-term client relationships and ensure service requirements are met. They collaborate with internal departments to manage project cycles, facilitate procurement, and resolve client concerns to ensure satisfaction.

Client Relationship Manager

Hybrid · Toronto

The Client Relationship Manager acts as the primary point of contact to build long-term client relationships and ensure service requirements are met. They collaborate with internal teams to manage project cycles, coordinate statements of work, and facilitate procurement and invoicing processes.

Junior Business Analyst

Hybrid · Toronto

The Junior Business Analyst will participate in stakeholder interviews, translate business needs into functional requirements, and develop process maps and documentation. They will also support business case development, data analysis, and project delivery across various utility transformation engagements.

Power & Customer Care Specialist (1-Year Contract)

Hybrid · Newmarket

The specialist will manage customer billing inquiries, provide power outage updates via multiple channels, and support operational security by monitoring camera alerts. They are also responsible for processing account documentation and mentoring new team members.