Advanced Agent - Guest Communications

Whistler, BC
On-site
Posted Sep 23, 2026
1 position

$22–$27 / hour

Opens an external site

Employment type: Full-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Advanced Agent manages daily operational communications, including weather updates and social media engagement, while providing insights based on guest feedback. They also represent the resort at local events and coordinate job shares within the Product Sales and Service division.

Job details

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles RSP Options (after 12 months or 2000 cumulative hours of service) Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans Job Summary: Service is the foundation of everything we stand for at Vail Resorts and our Product Sales team is no exception in creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare and more, our friendly agents shine as the key to epic adventures for our guests Job Specifications: Starting Wage: $21.50/hr - $26.88/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities: Interact with guests in a positive and professional manner, respond to email enquiries (both internally and externally generated). Social media monitoring and engagement on all channels as needed. Manage Whistler Blackcomb’s daily weather & operational communications including: messaging, composition, recording, and results tracking. Represent and promote Whistler Blackcomb at local tourism focused events such as Inside Scoop. Building and maintaining strong inter-departmental relationships. Provide insights on guest experience by analyzing qualitative/unstructured data and identify areas for improvement: This includes our post-trip survey program, guest services feedback forms, social media channels, and enquiries via our department inbox. Work closely with the PSS leadership team. Coordinate job share’s within the PSS division. Other duties as assigned. Job Requirements: Demonstrate our core values: Be Safe, Do Good, Do Right, Service Others, Drive Value, Be Inclusive and Have Fun Exceptional guest service Superior oral and written communication Advanced spreadsheet (excel) skills Familiarity with Whistler and Blackcomb mountains Knowledge of social media channels and ability to speak to Whistler Blackcomb’s audience in that medium In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 517645Reference Date: 09/18/2026Job Code Function: Guest Services

What you’ll do

Requirements

Candidates must demonstrate exceptional guest service skills and possess advanced proficiency in Microsoft Excel. Familiarity with Whistler and Blackcomb mountains and the ability to communicate effectively across social media channels are required.