CSR

Job summary

The Customer Service Representative is responsible for driving sales growth, managing customer inquiries, and ensuring accurate order processing. They must also maintain safety standards and collaborate with internal teams to develop proposals and manage vendor relationships.

Job details

An exciting opportunity has become available to join our team as a Customer Service Representative. You would be responsible for providing customer assistance in accordance with the position requirements and safety standards. Key Responsibilities: * Responsible for growth of assigned customers in conjunction with Strategic Account Manager, Business Development Managers and local Territory Managers. * Developing new business from leads as well as providing leads to others on our team, will be expected. * Ability to transact a large volume of sales while maintaining a high accuracy rate. * Deal and follow through on customer inquiries and complaints. * Work with vendors to attain, On Time delivery dates, and adjust vendor processes to meet the needs of your customers. * Investigate and track orders, transfers and purchase orders to completion. * Maintain an expedite report to minimum 9% accuracy, daily. * Participate with Internal groups to build large RFP's and proposals. * Continued upgrade of product knowledge. Vendor sessions, on-line, and constant research and self-development a must. * Read, understand, and follow Vallen's health, safety, and environment policies and all applicable OH&S legislation/regulations. * Actively participate in Vallen's health and safety management system, including training, audits, assessments, safety meetings, and inspections. * Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses. * Report workplace injuries immediately and participate in any return-to-work programs or requirements. * Be fit for duty and physically capable of performing all required tasks. Qualifications Required Qualifications: * At Least 3 years' Experience in safety, MRO and industrial distribution. * An ability to transact a large volume of orders efficiently. * Broad exposure to the various inventory systems. * Excellent interpersonal and communications skills with the ability to work in dependently and as a group. * Demonstrate exceptional organizational skills and attention to detail. * Proficiency in Microsoft Office applications. (Data management -- Pivot tables, Sub totals, etc.) an asset. * The ability to meet deadlines and prioritize workload in a very fast paced environment. IND123

What you’ll do

The Customer Service Representative is responsible for driving sales growth, managing customer inquiries, and ensuring accurate order processing. They must also maintain safety standards and collaborate with internal teams to develop proposals and manage vendor relationships.

Requirements

Candidates must have at least 3 years of experience in safety, MRO, or industrial distribution. Proficiency in Microsoft Office, strong organizational skills, and the ability to handle high-volume transactions are required.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Sales Growth · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales growth
• Order management
• Inventory systems
• Microsoft Office
• Data management
• Pivot tables
• Communication skills
• Interpersonal skills
• Organizational skills
• Attention to detail
• Vendor relations
• Safety compliance
• WHMIS
• TDG
• Problem solving
• Product Knowledge
• Industrial Distribution
• Self Development
• Organizational Skills
• Ability To Meet Deadlines
• Follow Through
• Research
• Auditing
• Business Development
• Customer Service
• Communication
• Data Management
• Pivot Tables And Charts
• Sales
• Inventory Management System
• Safety Standards
• Request For Proposal
• Environment Health And Safety
• Prioritization
• Customer Inquiries
• Detail Oriented

Job areas

• Customer Service & Support
• Sales
• Logistics
• Security & Safety
• Manufacturing
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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