CSR

An exciting opportunity has become available to join our team as a Customer Service Representative. You would be responsible for providing customer assistance in accordance with the position requirements and safety standards. Key Responsibilities: * Responsible for growth of assigned customers in conjunction with Strategic Account Manager, Business Development Managers and local Territory Managers. * Developing new business from leads as well as providing leads to others on our team, will be expected. * Ability to transact a large volume of sales while maintaining a high accuracy rate. * Deal and follow through on customer inquiries and complaints. * Work with vendors to attain, On Time delivery dates, and adjust vendor processes to meet the needs of your customers. * Investigate and track orders, transfers and purchase orders to completion. * Maintain an expedite report to minimum 9% accuracy, daily. * Participate with Internal groups to build large RFP's and proposals. * Continued upgrade of product knowledge. Vendor sessions, on-line, and constant research and self-development a must. * Read, understand, and follow Vallen's health, safety, and environment policies and all applicable OH&S legislation/regulations. * Actively participate in Vallen's health and safety management system, including training, audits, assessments, safety meetings, and inspections. * Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses. * Report workplace injuries immediately and participate in any return-to-work programs or requirements. * Be fit for duty and physically capable of performing all required tasks. Qualifications Required Qualifications: * At Least 3 years' Experience in safety, MRO and industrial distribution. * An ability to transact a large volume of orders efficiently. * Broad exposure to the various inventory systems. * Excellent interpersonal and communications skills with the ability to work in dependently and as a group. * Demonstrate exceptional organizational skills and attention to detail. * Proficiency in Microsoft Office applications. (Data management -- Pivot tables, Sub totals, etc.) an asset. * The ability to meet deadlines and prioritize workload in a very fast paced environment. Total compensation ranging from $42,920.00 to $54,280.00 IND123

The role involves providing customer assistance while being responsible for the growth of assigned customers in collaboration with sales and account management teams. Key duties include developing new business, handling sales transactions, managing customer inquiries and complaints, and coordinating with vendors for timely deliveries.

Candidates must possess at least three years of experience in safety, MRO, and industrial distribution, along with the ability to efficiently process a high volume of orders. Essential qualifications include strong interpersonal and communication skills, exceptional organizational abilities, and proficiency in Microsoft Office applications.

Identified from the job description. Confirm important requirements above.

• Customer Assistance
• Account Management
• Business Development
• Sales Transaction
• Inquiry Resolution
• Complaint Handling
• Vendor Management
• Order Tracking
• Expedite Reporting
• RFP Participation
• Product Knowledge
• Safety Compliance
• Hazard Identification
• Interpersonal Skills
• Organizational Skills
• Attention To Detail

• Customer Service & Support
• Sales
• Logistics
• Security & Safety

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week