IT Support Engineer

Job Title : IT Support Engineer (L2) Location : Toronto, Ontario Client : Facility Association Role Overview : The IT Support Engineer (L2) provides advanced technical support and resolves incidents escalated from the service desk. Key Responsibilities • Resolve complex endpoint and Microsoft 365 issues. • Administer Active Directory and Entra ID. • Manage device policies through Intune. • Perform root cause analysis for recurring issues. • Assist in security patching and compliance activities. Required Skills & Qualifications • Microsoft 365 administration • Active Directory and Entra ID • Endpoint management tools • PowerShell basics • Incident management Soft Skills • Analytical thinking • Strong troubleshooting capability • Collaboration with engineering teams Education & Experience : 6 years IT support experience. Microsoft certifications preferred. About ValueMomentum: ValueMomentum is a leading solutions provider for the global property and casualty insurance industry, supported by deep domain and technology capabilities. We help insurers stay ahead with sustained growth and high performance for enhancing stakeholder value and fostering resilient societies. Trusted by over 100 insurers, ValueMomentum is one of the largest services providers exclusively focused on property and casualty. ValueMomentum is headquartered in Piscataway, NJ, with state-of-the-art delivery centers in Piscataway, NJ; Hyderabad, Pune, and Coimbatore in India; Toronto in Canada; and London in the United Kingdom. ValueMomentum is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. We are also committed to providing reasonable accommodations to qualified individuals with disabilities and applicants throughout the recruitment process, in accordance with applicable laws.

The IT Support Engineer provides advanced L2 technical support to resolve complex endpoint and Microsoft 365 issues. Responsibilities include administering Active Directory, managing device policies via Intune, and performing root cause analysis.

Candidates must have 6 years of IT support experience and proficiency in Microsoft 365, Entra ID, and endpoint management tools. Microsoft certifications are preferred.

Identified from the job description. Confirm important requirements above.

• Microsoft 365 Administration
• Active Directory
• Entra ID
• Intune
• PowerShell
• Incident Management
• Endpoint Management
• Root Cause Analysis
• Security Patching
• Troubleshooting
• Analytical Thinking
• Collaboration

• Technology
• Customer Service & Support
• Consulting

Minimum education

Professional degree

Minimum experience

5+ years

Apply by

Sep 2, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available