Child Safety Administrative Assistant

Job summary

Provide confidential administrative support to the Child Safety program and its teams, including maintaining client files, preparing documents and reports, handling switchboard duties, and entering information into the client case management system. Coordinate supplies and high-volume mail-outs, and serve as a professional, respectful first point of contact for clients, partner agencies, and colleagues.

Job details

←Back to all jobs at Vancouver Aboriginal Child & Family Services Society Child Safety Administrative Assistant Vancouver, BC Full-time $54684.22-$61647.97/year At VACFSS, we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honoured, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honour the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies. Position: Administrative Assistant Department: Child Safety Location: 2020 Yukon Street, Vancouver BC Status: Full-time, Permanent Hours of work: 8:30am to 4:30pm Monday to Friday Classification: Grid 10 – Delegated Programs Salary: $2,096.04 - $2,362.96 bi-weekly Join an Agency that strives to provide services to strengthen Indigenous families culturally and spiritually! Receive a competitive salary of $54,684.22 to $61,647.97 per year PLUS a comprehensive benefits package! Take on a challenging role that provides membership in the Public Service Pension Plan! At Vancouver Aboriginal Child & Family Services Society (VACFSS), we ensure that the rights, safety, well-being and spirit of Indigenous children and families are upheld, honoured, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community. We acknowledge and honour the inherent wisdom, capacity, and resourcefulness of our community in designing programs and services to care for our own children and families. Accordingly, we are dedicated to planning, developing, and implementing creative and innovative Indigenous programs and services in collaboration with members of our community and other agencies. Job Summary Reporting to the Child Safety Office Manager, the role of the Child Safety Administrative Assistant is to provide a variety of confidential and professional administrative support services to the Program and teams. This position will assist by maintaining client files, preparing documentation, correspondence, reports and other information as required utilizing various computer applications; and providing switchboard duties as needed. Some other administrative duties include ordering/requesting applicable forms, booklets, or program supplies, completing large volume mail outs using mail merge and completing computer entry to the client case management system. These functions and all other duties will be performed in a courteous, professional manner and require working collaboratively in a team environment. Successful candidates will be task orientated and willing to demonstrate effective teamwork, initiative, organization, and interpersonal skills. This role is a frontline position where you will be the first contact with our clients, partner agencies/organizations and other professional colleagues. A complete position profile will be provided to candidates at the time of interview. Key Competencies Relational Engagement Leadership Collaborative Planning and Decision Making Emotional Competency Resilience Cultural, Spiritual Expression QUALIFICATIONS: Education, Training And Experience A certificate in an administrative program; and Five years’ experience working in an office setting. An equivalent combination of education and experience may be considered. Knowledge of various filling systems and maintenance. Knowledge of office practices and procedures. Ability to prioritize and handle multiple competing priorities Criminal Record Check for Working with Vulnerable Children or Adults Job Skills And Abilities Proven work experience in administration or similar role in a fast pace and stressful work environment. Proficiency in using Windows based computer applications including MS Office (Teams, Outlook, Excel, Work, Word, and PowerPoint) and other standard computer applications. An ability to quickly learn new computer applications and programs. Ability to type 50 wpm keyboarding is required. Knowledge of and ability to maintain filing systems. Ability to work effectively and cooperatively with team members, other VACFSS colleagues, and personnel of other agencies in the community. Ability to work with clients in a respectful and culturally sensitive manner. Ability to engage with emotionally heightened clients or clients facing stressful situations. Well-developed interpersonal skills. Good written and verbal communication skills. Note This position requires Union membership. Applications will be accepted from applicants of all genders. Preference may be given to qualified Indigenous candidates as per Section 41 of the Human Rights Code Remote work is unavailable. BENEFITS: Extended health and dental Group life and AD&D Employee and Family Assistance Program 100% employer-paid premiums 3 weeks of vacation Public Service Pension Plan Access to VACFSS’ Staff Cultural Clinical Counselor, Elder Access to Indigenous Cultural Teachings as coordinated by the Agency Eligible for the VACFSS flex program Applications will be accepted from candidates with the above qualifications or from candidates that have delegated experience with MCFD or a Delegated Aboriginal Agency. An eligibility list may be created. Preference may be given to Indigenous candidates as per Section 41 of the Human Rights Code. We thank all candidates for their interest; however, only those shortlisted will be contacted. Please visit our careers page to see more job opportunities.

What you’ll do

Provide confidential administrative support to the Child Safety program and its teams, including maintaining client files, preparing documents and reports, handling switchboard duties, and entering information into the client case management system. Coordinate supplies and high-volume mail-outs, and serve as a professional, respectful first point of contact for clients, partner agencies, and colleagues.

Requirements

A certificate in an administrative program and five years of office experience are required, although an equivalent combination of education and experience may be considered. Candidates need strong administrative and computer skills, 50-wpm typing, knowledge of filing systems, effective communication and teamwork abilities, and the capacity to support clients respectfully in stressful situations; a criminal record check for work with vulnerable children or adults is required.

Benefits

• Extended Health and Dental
• Group Life and Accidental Death and Dismemberment Insurance
• Employee and Family Assistance Program
• Employer-Paid Premiums
• Three Weeks of Vacation
• Public Service Pension Plan
• Access to Staff Cultural Clinical Counselor
• Elder Access
• Indigenous Cultural Teachings
• Flexible Benefits Program

Listed skills

• Teamwork · Preferred
• document preparation · Preferred
• Microsoft Teams · Preferred
• Administrative Support · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Prioritization · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative Support
• Client File Management
• Document Preparation
• Correspondence and Report Writing
• Microsoft Office
• Microsoft Teams
• Outlook
• Excel
• Word
• PowerPoint
• Typing at 50 Words per Minute
• Filing Systems
• Prioritization
• Multitasking
• Teamwork
• Culturally Sensitive Client Service

Job areas

• Administrative
• Social Services
• Customer Service & Support

More jobs from Vancouver Aboriginal Child and Family Services Society