Clerk, Health Records & Booking

Job summary

Performs clerical duties supporting health records management, including patient admission and discharge documentation. Responsible for scheduling appointments, managing patient files, and providing reception services.

Job details

Description JOB SUMMARY:Within the context of a client/resident and family centred care model and in accordance with established vision and values of the organization, this position performs clerical duties in support of health records management, obtains information required in the admission of patients to the facility, emergency, acute and residential care, completes admission documentation, discharge documentation, and maintains patient files accordingly. Receives, records and accounts for payments received in accordance with policies and procedures. Responsibilities include pulling, distributing, retrieving, assembling, reviewing and filing health records and reports. Releases information to authorized personnel in accordance with established standards and procedures, conducts censuses on charts. Schedule and books appointments. Performs reception and information services by receiving visitors, as well as answering telephones.QUALIFICATIONS:Education & Experience Grade 12, plus one year recent related experience or an equivalent combination of education, training and experience.Knowledge, Skills & AbilitiesAbility to keyboard at 45 wpm.Ability to communicate effectively both verbally and in writing.Ability to deal with others effectively.Ability to organize work.Ability to operate related equipment.Physical ability to carry out the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. Details At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.

What you’ll do

Performs clerical duties supporting health records management, including patient admission and discharge documentation. Responsible for scheduling appointments, managing patient files, and providing reception services.

Requirements

Requires Grade 12 education and one year of recent related experience or an equivalent combination. Must possess keyboarding skills of 45 wpm and the ability to communicate effectively.

Listed skills

• Filing · Preferred
• Organization · Preferred
• procedures. · Preferred
• Health · Preferred
• Teams · Preferred
• Receiving · Preferred
• Client · Preferred
• management · Preferred
• Documentation · Preferred
• Consistent · Preferred
• scheduling · Preferred
• Resident · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Health Records Management
• Patient Admission Documentation
• Medical Booking
• Keyboarding
• Verbal Communication
• Written Communication
• Organization
• Reception Services
• Payment Processing
• Information Release

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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