Operations Manager

Job summary

The Operations Manager provides high-level administrative and project management support to the President, managing complex calendars and organizational workflows. The role also coordinates the planning and execution of leadership programs, conferences, and stakeholder communications.

Job details

About the Operations Manager Location: The Ideal candidate will be based in the “Lower Mainland” / Fraser Valley of British Columbia (somewhere between Vancouver and Chilliwack). Candidates can also be based in Winnipeg or Toronto. While the position is for remote work, there is a requirement for regular in-person communication (more so at the start of the position). The Operations Manager serves as a trusted partner to the President of the ELO Network, a global organization dedicated to connecting, equipping, and celebrating Christian marketplace and entrepreneurial leaders. This role provides high-level administrative, operational, and project management support while helping coordinate ELO’s conferences, leadership programs, peer advisory groups, consulting initiatives, and strategic partnerships. The ideal candidate is highly organized, proactive, detail-oriented, and passionate about supporting a mission-driven organization that serves entrepreneurial and business leaders around the world. The Operational Manager must be able to manage multiple priorities, maintain confidentiality, and represent ELO with professionalism, excellence, and hospitality. The ideal candidate would have the ability to travel for ELO activities in Vancouver, Winnipeg, Toronto and Oxford. The Operations Manager’s responsibilities include: Executive Support Manage complex calendars, appointments, and scheduling for the President and senior leadership. Coordinate meetings, board meetings, advisory group meetings, and leadership discussions. Prepare agendas, presentations, reports, correspondence, and meeting materials. Track action items and follow up on key initiatives to ensure completion. Manage email communications and prioritize incoming requests. Event & Program Coordination Support planning and execution of ELO Forums, leadership programs, webinars, and special events. Coordinate speaker logistics, participant communications, registrations, and event materials. Assist with travel arrangements, accommodations, and itineraries for executives, speakers, and guests. Support post-event follow-up, reporting, and participant engagement efforts. Operations & Project Management Assist in managing organizational projects and strategic initiatives. Maintain databases, CRM systems, membership records, and contact lists. Coordinate internal workflows and ensure timely completion of deliverables. Support sponsorship, partnership, and donor relationship activities. Develop and maintain administrative systems that improve organizational effectiveness. Communications & Relationship Management Serve as a professional point of contact for members, sponsors, speakers, partners, and stakeholders. Draft correspondence, newsletters, and communications on behalf of leadership. Support website updates, webinar communications, and event promotions. Help foster exceptional experiences for ELO members and program participants. Administrative Management Maintain records, files, contracts, and organizational documentation. Process expense reports, invoices, and administrative requests. Conduct research and prepare briefing materials as requested. Provide general administrative support to leadership and organizational initiatives. What you bring The following describes many of the characteristics of the ideal candidate for the Operations Manager: Education and Experience Post-secondary diploma, BA or BBA Post-secondary Christian education is an asset 1 – 3 years of experience supporting senior executives, nonprofit leaders, business leaders, or entrepreneurs. Knowledge, Skills, and Abilities Preferred experience with Canva, MailChimp, Microsoft Teams, Microsoft Excel, QuickBooks, and Zoom Exceptional organizational and time-management skills. Strong written and verbal communication abilities. Demonstrated ability to manage multiple projects simultaneously. High level of discretion and professionalism when handling confidential information. Proficiency with Microsoft Office, Google Workspace, Zoom, CRM platforms, AI tools and project management tools. Experience supporting conferences, events, or leadership programs is preferred. Understanding of and appreciation for ELO’s mission of serving Christian marketplace and entrepreneurial leaders. Desired Characteristics Strong servant-leadership mindset. Self-starter with excellent problem-solving abilities. Relationship-oriented and highly professional. Adaptable in a fast-paced, entrepreneurial environment. Detail-focused while maintaining awareness of strategic priorities. Passion for leadership development, entrepreneurship, and faith-based impact. Committed to excellence, collaboration, innovation, and meaningful service. Success Measures Executive priorities are managed efficiently and proactively. Events, programs, and meetings are executed with excellence. Communications are timely, professional, and accurate. Stakeholders experience exceptional service and engagement. Organizational systems operate smoothly and effectively. Leadership is empowered to focus on strategic growth and mission impact.

What you’ll do

The Operations Manager provides high-level administrative and project management support to the President, managing complex calendars and organizational workflows. The role also coordinates the planning and execution of leadership programs, conferences, and stakeholder communications.

Requirements

Candidates should have a post-secondary diploma or degree and 1-3 years of experience supporting senior executives or nonprofit leaders. Proficiency in Microsoft Office, Google Workspace, and tools like Canva, MailChimp, and QuickBooks is preferred.

Listed skills

• Time management · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• CRM Management · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Executive Support
• Project Management
• Event Coordination
• Calendar Management
• CRM Management
• Written Communication
• Verbal Communication
• Time Management
• Problem Solving
• Relationship Management
• Administrative Support
• Discretion
• Professionalism
• Organization
• Strategic Planning
• Stakeholder Engagement

Job areas

• Administrative
• Management & Leadership
• Consulting
• Marketing