Counter Clerk

About us: Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners. FUNCTIONAL SUMMARY: The Counter CLerk is responsible for providing exceptional service to both retail and professional installer customers by accurately identifying, locating, and selling automotive parts and accessories. The role involves a combination of customer-facing service, inventory handling, and technical support, contributing to the operational success of the store. MAIN DUTIES: Greet customers promptly, courteously, and professionally at the counter or over the phone. Identify automotive parts based on vehicle specifications (make, model, year). Advise customers on appropriate parts, use, and care; recommend related or premium items. Process transactions including cash, credit, check, returns, and exchanges in accordance with company policies. Accurately manage the cash drawer and POS transactions. Maintain product knowledge and stay updated on catalog changes and industry trends. Assist with freight receipt, shelf stocking, merchandising, fronting/facing, and cleaning. Operate store equipment (e.g., brake lathe, battery charger, diagnostic tools) following training and policies. Deliver parts occasionally when needed and if eligible under company driving requirements. Perform various store services (install wipers, test batteries, scan codes, etc.), as permitted. Complete training modules required for role effectiveness. Support inventory cycle counts and monthly stock adjustments. Address and resolve customer concerns in a professional and positive manner. Uphold safety, wellness, and company protocols. Requirements: Required: High School Diploma or equivalent. Minimum 1 years’ experience in automotive parts, customer service, or retail environment. Preferred: Automotive or technical training. ASE Certification or familiarity with cataloging systems (e.g., Weatherly Index). Excellent customer service skills. Proficient computer skills with POS and inventory management systems. Knowledge of automotive systems, parts, and components. Ability to lift up to 50 pounds and work on your feet for extended periods. Valid driver’s license (for occasional delivery duties, if required). What we offer: Permanent position. Dynamic work team. 40-hour work week can vary from Monday to Sunday. (May require weekend or evening shifts, depending on store hours.) Competitive salary. Group insurance & retirement plan (RRSP) after the probation period. What Sets Us Apart Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization. Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways. Career growth opportunities through our Promote from Within philosophy. Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits. Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals. Commitment to our customers and team members: We are enthusiastic, hardworking professionals dedicated to teamwork, safety and wellness, and delivering excellent customer service. We lead with respect, honesty, and a win-win attitude while maintaining strong expense discipline. If you are excited about this opportunity, we encourage you to submit your resume. If your application is selected, we will contact you to schedule an interview. Note: Vast-Auto Distribution does not use AI for job screening purposes

The Counter Clerk is responsible for providing exceptional service to retail and professional customers by accurately identifying and selling automotive parts. The role also involves managing inventory, processing transactions, and performing various store services such as battery testing and part installations.

Candidates must have a high school diploma or equivalent and at least one year of experience in automotive parts, customer service, or retail. Proficiency in computer systems and the ability to lift up to 50 pounds are required, with automotive or technical training considered an asset.

• Group insurance • Retirement plan (RRSP) • Medical insurance • Dental insurance • Life insurance • Long-term disability insurance

• Customer servicePreferred
• Problem solvingPreferred
• Cash handlingPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Automotive parts identification
• Inventory management
• POS systems
• Cash handling
• Technical support
• Merchandising
• Diagnostic tools
• Battery testing
• Cataloging systems
• Communication
• Problem solving
• Safety protocols
• Product knowledge
• Product Knowledge
• Brake Lathes
• Workplace Inclusivity
• Merchandise Returns
• Automotive Service Excellence (ASE) Certification
• Battery Testing
• Lifting Ability
• Valid Driver's License
• Merchandise Exchanges
• Artificial Intelligence
• Technical Support
• Cash Register
• Customer Service
• Computer Literacy
• Cycle Counting
• Selling Techniques
• Inventory Management System
• Technical Training
• Diagnostic Tools
• Greeting Customers
• Teamwork
• Enthusiasm
• Honesty

• Retail
• Customer Service & Support
• Logistics
• Trades
• Counter Clerk
• Retail Store Clerk
• Shop Sales Assistants
• Counter and Rental Clerks

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week