=Counter Clerk

Job summary

The Counter Clerk is responsible for assisting customers with product inquiries, services, and promotions both in-store and over the phone. They also manage product searches in catalogs, process customer follow-ups, and provide demonstrations on product installation and features.

Job details

About us: Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners. Job description: Perform tasks related to product delivery to our customers. Inform customers in-store and by phone about products, services, and ongoing promotions. Conduct searches in both digital and physical catalogues to update part numbers. Participate in customer follow-ups (phone blitz, etc.) and solicit new clients. Recommend the workshop’s machining services for brakes, engines, cylinder heads and clutch systems. Explain product and equipment features to customers and provide demonstrations of their operation or installation if needed. Explain product warranties and return policies. What we offer: Permanent position. Dynamic work team. 40-hour work week can vary from Monday to Sunday. (May require weekend or evening shifts, depending on store hours.) Competitive salary. Group insurance & retirement plan (RRSP) after the probation period. Job requirements: High school diploma or equivalent. Relevant experience as a parts clerk, stock clerk, or strong knowledge of automotive parts. What Sets Us Apart Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization. Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways. Career growth opportunities through our Promote from Within philosophy. Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits. Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals. OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS: We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do. If you’re excited about this role but don’t meet every requirement, we still encourage you to send us your resume. If your application is retained, we will contact you to schedule an interview. Note: Vast Auto Distribution doesn’t use AI for job screening purposes

What you’ll do

The Counter Clerk is responsible for assisting customers with product inquiries, services, and promotions both in-store and over the phone. They also manage product searches in catalogs, process customer follow-ups, and provide demonstrations on product installation and features.

Requirements

Candidates must possess a high school diploma or equivalent. Relevant experience as a parts clerk or stock clerk, or strong knowledge of automotive parts, is required.

Benefits

• Group insurance • Retirement plan • Medical insurance • Dental insurance • Life insurance • Long-term disability insurance

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Communication · Preferred
• Inventory management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Automotive parts knowledge
• Product demonstration
• Inventory management
• Sales
• Communication
• Technical support
• Catalog searching
• Workplace Inclusivity
• Product Delivery
• Artificial Intelligence
• Brakes
• Customer Service
• Clutch
• Machining
• Cataloguing
• Demonstration Skills
• Teamwork
• Enthusiasm
• Honesty

Job areas

• Retail
• Customer Service & Support
• Logistics
• Trades
• Counter Clerk
• Retail Store Clerk
• Shop Sales Assistants
• Counter and Rental Clerks