Sales Administration Manager

Job summary

The Sales Administration Manager supports the retail sales team by managing customer programs, contracts, and sales performance reporting. They act as a liaison between departments and oversee the administration of sales tools, CRM platforms, and key performance indicators.

Job details

About us: Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates more than 6,000 stores, with more than 92,000 team members across the USA, Mexico, Puerto Rico, and Canada under the Parts City Auto Parts and O’Reilly Auto Parts banners. The Sales Administration Manager is responsible for supporting the retail sales team with professional customer programs, customer agreements, and sales performance reporting. This role works closely with the Marketing, Finance, and Accounting departments to ensure the efficient administration of sales activities and programs. Key Responsibilities Serve as the primary point of contact for professional customer programs, providing support to the sales team and professional repair shops. Coordinate the onboarding of new accounts, process registrations, validate enrollment forms, and provide ongoing customer service. Act as the administrative liaison between the Sales Department and other departments, particularly the Sales Support Manager and the Communications Manager. Manage the administration of volume discount agreements and customer contracts in collaboration with the Accounting Department, including accruals, monitoring, annual rebate payments, and contract renewals. Develop, maintain, and update key performance indicators (KPIs) related to sales activities, major accounts, and Salesforce. Maintain and manage customer classifications within the company's internal systems. Prepare monthly and quarterly commission reports for Territory Sales Managers (TSMs) and coordinate commission payments with the Payroll Department. Build and maintain customer profiles, including services offered, number of employees, operating systems, and other relevant business information. Coordinate internal and external sales and training activities according to the corporate calendar (e.g., supplier clinics, AVAD training sessions, CAR consumer promotions). Manage the communication and distribution of sales tools and materials. Administer the Salesforce CRM platform, including user training, access management, customer support, and ongoing communication with the system administrator in Springfield. Manage the Spectrio digital showroom platform, including user training, access management, customer support, and corporate content administration in collaboration with the Marketing Department. Ensure the ongoing maintenance of all sales administration activities within the EAGLE system. Qualifications College diploma (DEC) in Marketing or an equivalent combination of education and experience. Minimum of 3 years of experience in the automotive aftermarket industry. Valid driver's license. Bilingual in French and English (spoken and written). Proficiency in Microsoft Office. Strong initiative, enthusiasm, sound judgment, and customer-focused approach. Demonstrated leadership skills. Self-motivated, organized, and able to prioritize multiple responsibilities effectively. Ability to work under pressure in a fast-paced environment. Flexibility to adjust work schedules based on business and customer needs. What Sets Us Apart Grow and succeed in a value-driven workplace that supports your professional development, all within the stability of a Fortune 300 organization. Exposure to best practices and tools across a large North American organization, opening doors to diverse career pathways. Career growth opportunities through our Promote from Within philosophy. Competitive benefits package, including Medical, Dental, Life and Long-Term Disability Insurance, RRSP, and additional employee benefits. Commitment to inclusion: We are dedicated to building a diverse and inclusive workplace. We value different perspectives and encourage applications from all qualified individuals. OUR COMMITMENT TO OUR CUSTOMERS AND OUR TEAM MEMBERS: We are ENTHUSIASTIC, HARDWORKING PROFESSIONALS, who are DEDICATED to TEAMWORK, SAFETY/WELLNESS, and EXCELLENT CUSTOMER SERVICE. We practice EXPENSE CONTROL while setting an example of RESPECT, HONESTY, and a WIN-WIN ATTITUDE in everything we do. If you’re excited about this role but don’t meet every requirement, we still encourage you to send us your resume. If your application is retained, we will contact you to schedule an interview. Note: Vast Auto Distribution doesn’t use AI for job screening purposes

What you’ll do

The Sales Administration Manager supports the retail sales team by managing customer programs, contracts, and sales performance reporting. They act as a liaison between departments and oversee the administration of sales tools, CRM platforms, and key performance indicators.

Requirements

Candidates must hold a college diploma in Marketing or equivalent and possess at least 3 years of experience in the automotive aftermarket industry. Proficiency in Microsoft Office and bilingualism in French and English are required.

Benefits

• Medical insurance • Dental insurance • Life insurance • Long-term disability insurance • RRSP

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Communication · Preferred
• Reporting · Preferred
• Microsoft Office · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales administration
• Customer relationship management
• Salesforce
• KPI development
• Contract management
• Reporting
• Data analysis
• Customer service
• Account onboarding
• Communication
• Microsoft Office
• Leadership
• Organizational skills
• Problem solving
• Time management
• Performance Reporting
• Key Performance Indicators (KPIs)
• Management
• Honesty
• Prioritization
• Artificial Intelligence
• Marketing
• Customer Relationship Management
• Enthusiasm
• Finance
• Sales
• Customer Service
• Operating Systems
• Self-Motivation
• Teamwork
• Valid Driver's License
• Aftermarket Modifications
• Accounting
• Retail Sales
• Customer Support
• Multilingualism
• Bilingual (French/English)
• Workplace Inclusivity
• Accruals
• Sales Support
• Sales Administration
• Showrooms
• Sales Territory Management
• Consumer Promotions

Job areas

• Sales
• Administrative
• Management & Leadership
• Retail
• Customer Service & Support
• Sales Administration Manager
• Unclassified Specialized Occupation